Front Office Associate-Glen Mills, MD

1 month ago

Glen Mills, United States Amplifon Full time
Job Description

All recruiting efforts are handled by our regional team out of Waco, Texas, and applications must be submitted electronically. To care for the privacy of candidate information, we do not accept hard copy. As a healthcare organization, we kindly ask that you do not contact or visit the local Miracle-Ear store so that our team can prioritize customer confidentiality.

We're looking for a driven individual who is passionate about helping others to become our next Front Office Assistant

As a Front Office Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:
  • Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
  • Scheduling, screening, and confirming new appointments through inbound and outbound calling
  • Provide customer resolution to any concerns or questions
  • Communicate all relevant customer information to the Hearing Care Professional
  • Collect and record customer payments
  • Maintain the customer database by updating office records
  • Inform the customer about hearing care accessory options
  • Handle walk-ins and after-care for existing customers
  • Help run office promotions by participating in any marketing and social media initiatives
Ideal Candidate:
  • Previous experience as front desk admin in a medical office or administrative assistant preferred
  • Administrative background, computer savvy
  • Experience in a direct customer support role
  • Inbound/outbound calling
  • Quality phone etiquette
  • Scheduling appointments
  • Adaptable & detail-oriented
About us:

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer's quality of life.

At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.

About the benefits:
  • $16.00 + monthly bonus opportunity
  • Work-life balance - hours are M-F, 830am-4:30pm
  • Continuous training & support
  • Brand recognition - we're at the top of our industry
  • Health Insurance: Medical, dental, vision
  • Paid Time Off, Paid Holidays & 401K Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

  • Front Office Associate-Glen Mills, MD

    3 months ago

    Glen Mills, United States Amplifon Full time

    All recruiting efforts are handled by our regional team out of Waco, Texas, and applications must be submitted electronically. To care for the privacy of candidate information, we do not accept hard copy. As a healthcare organization, we kindly ask that you do not contact or visit the local Miracle-Ear store so that our team can prioritize customer...

  • Sales Associate

    5 months ago

    Glen Mills, United States Hand and Stone Full time

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Do people often refer to you as energetic or outgoing? Are you a driven individual who is motivated by success? Do you have a passion for...

  • General Dermatologist

    7 months ago

    Glen Mills, United States QualDerm Partners Full time

    QualDerm Partners is growing! We are looking for Board Certified/Board Eligible General Dermatologist to join our team. At QualDerm, we provide a team oriented, family like culture that allows you to focus on taking care of your patients. We have a full support staff that works to make your job easier and keep your focus on your patients. This position is at...

  • Eyelash Extensions Specialist

    4 weeks ago

    Glen Mills, Pennsylvania, United States The Lash Lounge - Glen Mills Full time

    About Us:The Lash Lounge Glen Mills in Glen Mills, PA is a premier destination for semi-permanent eyelash extensions. Our team of highly motivated individuals offers a complete menu of services, including eyelash extensions, refills, threading, and more.We provide a retreat designed to rejuvenate from the inside out, so our guests can step out and face the...

  • Sales Associate

    5 months ago

    Glen Mills, United States Hand and Stone Full time

    Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Do people often refer to you as energetic or outgoing? Are you a driven individual who is motivated by success? Do you have a passion for...

  • Glen Mills Sales Representative

    2 weeks ago

    Glen Mills, Pennsylvania, United States Williams-Sonoma Full time

    About the PositionJoin our dynamic team as a Sales Associate in Glen Mills, PA. As a Seasonal Retail Professional, you will play a vital role in achieving sales and contest goals while fostering exceptional customer relationships.Main Responsibilities:Achieve sales and contest goals through expert product knowledge and effective selling techniques.Provide...

  • Senior Nursing Leader

    2 weeks ago

    Glen Mills, Pennsylvania, United States Maris Grove by Erickson Senior Living Full time

    About Maris GroveLocated in the heart of Glen Mills, Pennsylvania, Maris Grove by Erickson Senior Living is a vibrant continuing care retirement community that offers a unique blend of lifestyle, healthcare, and community services. As part of our team, you'll be part of a dynamic and compassionate organization dedicated to enhancing the lives of our...

  • Financial Controller

    2 days ago

    Glen Mills, Pennsylvania, United States Residence Inn Philadelphia Glen Mills Full time

    Hotel Night AuditorWe are seeking a highly detail-oriented and customer-focused individual to join our Residence Inn Philadelphia/Glen Mills team as a Hotel Night Auditor. This role is ideal for someone with strong financial skills and a passion for delivering exceptional guest experiences.Job Description:Produce and distribute daily, weekly, and monthly...

  • Hospitality Operations Coordinator

    2 days ago

    Glen Mills, Pennsylvania, United States Residence Inn Philadelphia Glen Mills Full time

    Night AuditorWe are looking for a skilled and organized individual to join our Residence Inn Philadelphia/Glen Mills team as a Night Auditor. In this role, you will be responsible for ensuring the accuracy of our financial records and providing exceptional guest experiences.About the Role:The Night Auditor will be responsible for:Producing and distributing...

  • Compassionate Senior Support Specialist

    2 weeks ago

    Glen Mills, Pennsylvania, United States Merrill Gardens at Glen Mills Full time

    About UsMerrill Gardens at Glen Mills is a leading provider of senior living services, dedicated to creating a supportive and inspiring environment for our residents.

  • Senior Care Associate

    2 weeks ago

    Glen Mills, Pennsylvania, United States Maris Grove by Erickson Senior Living Full time

    Job OverviewWe are seeking a compassionate and skilled Senior Care Associate to join our team at Maris Grove by Erickson Senior Living in Glen Mills, Pennsylvania.This is a unique opportunity to make a meaningful difference in the lives of our residents and their families.About the RoleThe Senior Care Associate will provide person-centered care to support...

  • Senior Property Maintenance Director

    2 weeks ago

    Glen Mills, Pennsylvania, United States Residence Inn Philadelphia Glen Mills Full time

    Job OverviewThe Residence Inn Philadelphia Glen Mills is seeking a highly skilled Senior Property Maintenance Director to oversee all property maintenance operations, including capital projects. This role reports directly to the General Manager.

  • Glen Mills PT Professional

    2 days ago

    Glen Mills, Pennsylvania, United States Premier Orthopaedics Full time

    PT Professional OpportunityPremier Orthopaedics is a leading provider of orthopaedic care in the Greater Philadelphia area. We are committed to delivering exceptional patient outcomes through our team of experienced healthcare professionals.About the RoleWe are seeking a skilled Physical Therapist to join our team in Glen Mills. As a Physical Therapist at...

  • General Dentist

    1 week ago

    Glen Burnie, United States Dental Designs of Glen Burnie Full time

    General Dentist - Glen Burnie, MD at Dental Designs of Glen Burnie summary: The General Dentist position at Dental Designs of Glen Burnie offers a supportive environment with clinical autonomy, competitive benefits, and opportunities for professional growth. The role requires a DDS/DMD degree and focuses on comprehensive dentistry while providing...

  • Eye Care Professional

    2 weeks ago

    Glen Burnie, Maryland, United States Pearle Vision of Glen Burnie MD Full time

    About UsPearle Vision of Glen Burnie, MD has been a trusted provider of quality eye care services for over 30 years. Our neighborhood optical center is committed to delivering exceptional patient experiences and fostering strong relationships with our community.Opportunity OverviewWe are seeking an experienced Optometrist to join our team on a part-time...

  • ProKatchers LLC | Ecommerce Project Manager | glen mills, pa

    3 weeks ago

    glen mills, United States ProKatchers LLC Full time

    Job Title : Ecommerce Project Manager Location : Glen Mills, PADuration : 6 months Contract Shift Time : 1shift ShiftJob Description : At least 4-6 years of experience in Agile and Waterfall IT-related projects.Proven working experience in project management.Solid technical background, with understanding or hands-on experience in software development and web...

  • General Dentist

    2 days ago

    Glen Burnie, MD, United States Dental Designs of Glen Burnie Full time

    General Dentist - Glen Burnie, MD at Dental Designs of Glen Burnie summary: The General Dentist position at Dental Designs of Glen Burnie offers a supportive environment with clinical autonomy, competitive benefits, and opportunities for professional growth. The role requires a DDS/DMD degree and focuses on comprehensive dentistry while providing...

  • Middle School Speech Language Pathologist

    2 weeks ago

    Glen Mills, United States Sunbelt Staffing Full time

    Job DescriptionJob DescriptionMinimum 1+ years speech therapy experience required.A middle school in a town near Glen Mills, PA, is seeking a Speech Language Pathologist (SLP/SLPA) for the 2024-2025 school year. This role comes with guaranteed hours, benefits, and opportunities for mentorship.Job Qualifications:PA Teaching Certification Active SLP-CCC or...

  • Caregiver

    1 month ago

    Glen Mills, United States Merrill Gardens at Glen Mills Full time

    Merrill Gardens at Glen Mills - Senior Living Caregiver Shifts Available: 3pm - 11pm or 11pm - 7am   Are you passionate about working with seniors?  Are you dedicated to supporting seniors on their wellness journey to ensure they are provided with an atmosphere that values individualism and dignity?  If so, we may have the perfect opportunity for you!...

  • Housekeeping Professional

    2 days ago

    Glen Mills, Pennsylvania, United States Residence Inn Philadelphia Glen Mills Full time

    We are seeking a detail-oriented and organized Housekeeping Aide to join our team at Residence Inn Philadelphia/Glen Mills. As a key member of our housekeeping staff, you will be responsible for ensuring the cleanliness and comfort of our hotel guests' rooms.Job SummaryThis is an entry-level position that requires a strong work ethic, excellent time...