Customer Service Representative

4 weeks ago

Metairie, United States Westtechshipping Full time

**Customer Service Representative**

* Current Page

**a.** Our carriers have space and weight restrictions within which we must operate, for the safety of the carrier. This means that there will be circumstances where we will have too much cargo to ship all at once in a safe and secure manner. When these circumstances arise, we will explore other avenues of getting packages to our customers as quickly as possible.

**b.** We transport our cargo via air and sea. Both these modes of travel have one thing in common: they are subservient to the weather. In other words, delays may be caused by inclement weather which makes shipment either unsafe, impractical or impossible, such as floods, snowstorms and thunderstorms.

**c.** The machinery which we use to store and transport your cargo (including the carriers which ship the cargo) will experience mechanical issues from time to time. While we will make every reasonable effort to rectify those issues as soon as practicable, the time needed for rectification will likely result in a delayed shipment.

**d.** Public holidays at the Origin or Destination country may cause a delay in delivery.

**e.** Our business picks up significantly during Holiday periods (Christmas, Easter, Carnival, Jazz and during holiday travel months of July and August). We therefore respectfully urge you to plan your shipments well in advance of the beginning of these seasons, especially if you are shipping items of importance.

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