Event Runner

4 weeks ago


Chicago, United States Tao Group Hospitality Full time
Job Description

Position Summary: Delivers all food menu items and accurately describes them to the guests. Acts as a liaison between the servers, cocktail servers & bartenders, and chefs. Interacts with the dining room guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities: including but not limited to
  • Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
  • Anticipate and accommodate all needs of the guests.
  • Provides professional and exceptional service.
  • Delivers and describes all food items to the guests, in a timely manner.
  • Participates in table maintenance and bussing of excess tableware.
  • Maintain general cleanliness of stations and entire venue.
  • Follow supervisor's instructions, communicate with and support co-workers, be a team player.
  • Possesses in-depth knowledge of all food menus and the company.
  • Complies with Department of Health and company sanitation standards.
  • Communicates the needs of the guests to Front-of-House and Heart-of-House support staffs, managers and chefs.
  • Properly sets-up runner's station, performs side-work and other opening/closing procedures as directed by management, including:
  • Stocks station with prescribed items and supplies
  • Performs opening side-work as prescribed
  • Performs closing side-work as prescribed
  • Reports all breakage, damage of equipment or furniture immediately to management.
  • Attends and participates in daily pre-service meetings.
  • Attends and participates in any training sessions or departmental meetings.
  • Learn by listening, observing other team members and sharing knowledge while leading by example.
  • Portrays a positive and professional attitude.
  • Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
  • Works as part of a team and provides help and support to all fellow team members.
Training Requirements:
  • Tao Group Hospitality in-venue runner training, Food Handling Certificate.
Minimum Education and Qualifications:
  • Previous hospitality experience.
  • Previous food running experience.
  • Previous experience in a high-volume restaurant/nightclub/lounge.
Physical Demands and Work Environment:
  • Must be able to stand, lift and bend for extended periods of time.
  • Must be able to bend and lift to 50 lbs.
  • Role may include job duties or tasks requiring repetitive motion.
  • Exposure to hot kitchen elements or cleaning materials.
  • Must be able to work and remain focused in a fast-paced and ever-changing environment.
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.


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