Community Manager

1 week ago

Cincinnati, United States Landmark Properties Full time

Job DescriptionThe primary role of the Community Manager is to oversee all phases of the property's daily operations and management. The Community Manager will be responsible for leasing goals, revenue management, fiscal planning, resident and community relations. The Community Manager should possess a polished, professional stature, lead the team by example, and comply with Landmark Properties policies and procedures.Reports to: Regional DirectorDirect Reports: On-Site Management TeamResponsibilities:The duties listed below are an outline of the Community Manager's responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.Leasing & MarketingIn conjunction with the Leasing and Marketing Manager, prepare marketing plans and develop new strategies and programs designed to meet occupancy goalsPrepare weekly status reports as well as recommendations for changes to pricing or leasing specialsEffectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trendsEnsure timely follow up activities take place for all prospective residentsReview and countersign all resident Housing ContractsGeneral AdministrationEnsure confidentiality of client, resident, and company informationOrganize all staff meetings and any special or emergency meetingsUnderstand and adhere to Fair Housing lawsMaintain a clean and professional work environmentAssist in corporate projects as requestedEvaluate computer/technology needs of the site and ensure that all staff members abide by the company's technology policyFinancial ManagementLead the development of the annual budget and business plan for the propertyOversee account receivable process and property delinquency, intervening as needed to minimize delinquencyOversee the accounts payable processMake purchases for the property and monitor all expensesPrepare monthly variance reports and month end reporting package in a timely mannerProject quarterly income and expensesPersonnelManage staff including hiring, providing ongoing training, mentoring, and employee developmentReport on bi-weekly payroll, timesheet submission, and employee recordsPrepare annual staff performance reviewsCustomer ServiceUnderstand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectationsMaintain active and effective communication with residents, parents, and university personnelDistribute monthly newsletter and resident communicationsDevelop and maintain a positive sense of community for both residents and associates and encourage participation in events and activitiesAssist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differencesDevelop and maintain resident retention programsFacilitiesImplement a successful turn planEnsure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requestsEnsure the maintenance team is completing all service requests in a timely mannerRegularly walk the property to identify and address maintenance issuesLead the maintenance team in quarterly inspections of each unit to identify and address maintenance issuesUnderstand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resourcesRisk ControlDocument and address behaviors of residents that violate the law or the community lease agreementIdentify and address safety and security risksPrepare and submit incident reportsHandle emergency situations in conjunction with the corporate teamRequirementsBachelor degree strongly preferred, high school diploma required4 years of experience in various positions in a residential rental community is required2 years of experience as a Community Manager with a proven record of achievementsStudent housing experience is STRONGLY preferredProven proficiency in all areas of property management operationsStrong financial, organizational, and analytical and decision-making skillsStrong internet, word processing, and spreadsheet skillsMust have excellent communication, management, and people skillsEntrata experience preferredWork Environment & Physical Demands:The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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