Hotel Clerk

2 months ago

Granite Falls, United States Prairie's Edge Casino Resort Full time
Description

POSITION SUMMARY

Greet, register, and assign rooms to guests of the hotel.

Hiring for Full Time, shifts will include Evenings, Overnights, Weekends, and Holidays.

ESSENTIAL FUNCTIONS
  • Greet, register, and assign rooms to guests of the hotel.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and provide directions to the room.
  • Compute bills, collect payments, and make change for guests.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability, guests' room folios and room cancellations.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Follow Casino and department policies and procedures, including all safety and service procedures; adhere to the Prairie's Edge Chain of Command.
  • Support the Vision and Mission Statement's of Prairie's Edge Casino Resort.
  • All other duties as assigned.
POSITION QUALIFICATIONS
  • Adaptability - Ability to adapt to change in the workplace.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Conflict Resolution - Ability to deal with others in an antagonistic situation.
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.

We also offer a generous benefit package with Health, Dental, Vision, Life insurance, Employee Discounts, Paid Time Off, Vacation, and 401k - with a company match.

Requirements

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: None

Computer Skills: Extensive computer skills are necessary for this position. Must be able to learn all programs that are used by the Hotel and RV Park.

Work Schedule: Must be available to work evenings, weekends, holidays and special events; varying shifts depending on customer need.

Other: Must pass a State and Federal background check and a pre-employment drug screening.

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