The Spa Receptionist

The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be customer service focused
• Must understand the basic principles of auditing, balancing, and closing out accounts.
• Must be able to commit and meet sales goals of the boutique
• Must be able to respond to individual guest needs and adhere to The NOW Massage standards as written in the employee handbook.
• Must have excellent communication and problem solving skills
• Must have Apple and Microsoft Literacy
• Must know how to operate printers and various other office equipment.
• Must be able to prioritize tasks and handle multiple tasks simultaneously.
• Willingness to work flexible hours including days, evenings, weekends, and holidays

Daily Functions:

• Ensure the facility is always clean and presentable to The NOW standards.
• Be accountable for transactional corrections and follow-up.
• Assist with group bookings and communicate directly with group inquiries.
• Maintain documents, reports, spreadsheets, and protocols as directed.
• Participate in retail and back-of-house inventory counts
• Assist in forecasting staff needs, related to seasons and staff retention.
• Participate in boutique supplies, retail, linen, and equipment inventory weekly to ensure the facility is well prepared and replacement purchases are planned monthly.
• Share suggestions, voice challenges, or any specific concerns to the Leadership Team.
• Assist General Manager with guest complaints and/or concerns.
• Collaborate with the Leadership Team during regular meetings regarding any improvements.
• Support in daily Programs operations as a Manager on Duty, especially during the evening programming hours

****Ideal Candidate:

We seek sales-oriented, self-sufficient , and hard-working individuals with a passion for health and wellness. The belief is that self-care is essential for all.

What Employees Value about the Now:

• Aggressive bonus structure
• Discounted Services
• 10% Discount massages for family members

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