ServiceNow Manager
3 weeks ago
Job Description
Job Description
We are looking for a ServiceNow Program Manager who will use their knowledge and experience, preferably in customer service and service delivery platforms to advise the client leadership on change implementation and project delivery.
As the ServiceNow program manager, your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage.
Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.
Creating a detailed plan for project execution
Managing implementation processes, including project financials, progress tracking, and metrics
Monitoring the change control process, testing, release to production, and delivery
Ensuring projects are delivered on time, within budget, and within scope
Managing relationships with stakeholders and third parties
Measuring project performance
Creating and maintaining project documentation
Performing risk management
Providing regular updates to senior management
This position will be crucial in overseeing the full lifecycle management of IT products within the ServiceNow application suite.
Lead in the strategic planning of IT product lifecycles, guiding them from conception to implementation.
Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
Ensure ServiceNow Solution Design is aligned with the business needs while also designing sustainable solutions.
Provide expertise on the capabilities of the ServiceNow platform and the vendor's product roadmap.
Work with your team to facilitate their growth and provide mentorship, supporting their professional development.
Skills:
8 yrs. Demonstrated experience IT project/program management including planning, budget tracking, status reporting, risk management.
5 yrs. Demonstrated experience with ServiceNow platform, including implementation, ongoing enhancements among multiple stakeholder organizations
5 yrs. Demonstrated experience with ServiceNow's capabilities in the IT Service Management function.
5 yrs. Experience managing User Stories and Product Backlog in ServiceNow.
5 yrs. Demonstrated experience with Agile Software development methodology including qualitative and quantitative measurement of quality.
4 yrs. Experience with briefing C-suite staff on the statis of enterprise projects.
11-15 yrs. BA experience.
11-15 yrs. Software Development Lifecycle experience.
11-15 yrs. requirements gathering and documentation.
11-15 yrs. MS Office/PowerPoint experience.
Bachelor’s degree in IT or related field or equivalent experience.
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