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Customer Service Representative-Koons Arlington Toyota
2 months ago
Customer Service Representative - Koons Arlington Toyota Arlington, VA, USA Req #3056 About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) and is a Fortune 500 company, one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer . At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report. What you will be doing as a Customer Service Representative: Greeting clients Answering phones Responding to email inquiries Dispatching customer inquiries to the proper person Preparing rental contracts and inspecting rentals with clients before they leave Inspecting rentals with clients when they return Calling clients when tags are in and having clients sign for tags Collecting payment from clients Ensuring all rentals are clean and ready for clients and sending rentals to the cleanup area Ensuring that rentals are returned with keys Checking service history on rentals and having them serviced when due Monitoring and responding to all online chats Scanning documents Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify. #J-18808-Ljbffr
