Front Desk Clerk

4 weeks ago


Las Vegas, United States MGM Resorts International Full time

THE JOB: Join our team as a Front Desk Clerk and be the welcoming face of our establishment. You'll manage check-ins and check-outs, handle reservations, process payments, and provide exceptional customer service. Excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential. THE DAY-TO-DAY: Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs. Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges. Managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs. Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes. Promoting MGM Rewards enrollment and benefits to our guests. Partner with other departments to meet guest expectations and special requests. Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures. Control and issue keys while promoting security, privacy, and confidentiality of all guests. THE IDEAL CANDIDATE: High school diploma, GED or equivalent education experience. Customer service experience, preferably in a resort setting. Proficient in the management of cash transactions. SCHEDULE: On-Call There are no guaranteed shifts or set schedule. STARTING PAY RATE: $19.00 per hour THE PERKS & BENEFITS: Position eligible for front desk incentive plan. Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off shift. Healthcare, financial, and time off benefits. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. Are you ready to JOIN THE SHOW? Apply today #J-18808-Ljbffr


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