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Patient Service Representative
2 months ago
Join our team at Lakeview Dental Care in Chandler, Arizona, as a Patient Service Representative We're seeking someone who is passionate about delivering outstanding patient care in a supportive, team-oriented environment. In this role, you'll be the friendly face and voice that helps our patients feel welcomed and cared for. You'll handle phone calls, answer patient inquiries, schedule appointments, and assist with treatment plans, ensuring our patients receive the best possible care. Flexibility is key, as you'll also support our staff and Office Manager with various tasks. If you have excellent communication and customer service skills and love working in a dynamic, patient-focused setting, we'd love to meet you
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voice-mail on a daily basis
- Maintain a clean and friendly waiting area for patients
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
