Application Support Analyst

3 weeks ago

Tampa, United States Axelon Full time

Global Financial Firm located in TAMPA, FL has an immediate contract opportunity for an experienced Application Support Analyst

"This role is currently on a Hybrid Schedule.

You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.

We will be expected in the office weekly 2-3 days depending on the team requirement.

Video/ f2f interviews are required prior to all offers.

Sr Application Support Analyst

Job Purpose: This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

Job Background/context:

(Where the position sits within the department/organization)

This reports to the application support manager lead locally and globally. Also, the responsibility is for all the job functionalities and ensure that the support teams are addressing the production issues and intimating the finance customers for any ongoing issues.

Key Responsibilities:

(Describe the main activities the job-holder will perform)

" Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.

" Establish and monitor process performance measurements and business impact. Gather and communicate performance statistics and reports to internal stakeholders and senior management.

" Monitor effectiveness and efficiency of production and/or process. Determine and/or drives change and improvement efforts in production and/or processes.

" 5-7 years experience in handling production support activities.

" Unix shell scripting experience and understanding of Ab Initio environment (Co?Operating system). He should be able to understand, analyze and write PL SQL queries on Oracle and Sybase.

" Extensive knowledge of Ab-Initio development, components usage, EME, migration process with branching. He should be able to analyze the existing graphs and should be able to provide impact assessment.

" Should have good expertise in database level analysis to trace issues to closure.

" Willingness to learn backed with solid technology understanding of distributed systems is essential. Must have the ability to co-ordinate with other teams and come to a resolution of batch issues at the earliest.

" Coordinate with other stake holders located across shores

" Ownership and responsibility for end-to-end production batches.

" Ensure process compliance and manage expectations of the leadership

" Actively trace and track issues and document the issue resolutions.

" Create monthly issue reports.

" Ensure best practices are followed

Development Value:

(What opportunities to develop can the job offer a prospective candidate?)

- Excellent opportunity to get involved in cutting across global functions, related analytics, reporting methodologies for a large global bank

- Opportunity to learn/ add domain skill in the area of finance and primary market trading and accounting

- Opportunity to directly work with a highly motivated team

Person Specification

Knowledge/Experience:

- Experienced with handling production support activities.

- Familiar with Ab Initio architecture for issue identification and issue resolution

- Should be aware of the scheduling tool.

- Hands-on experience UNIX with knowledge in scripting language to create scripts for automation of daily batch reports.

- Relational Database SQL (Oracle) experience (5+ year). Should be capable of writing complex and efficient SQL DML statements

- Experience on shell scripting would be added advantage

- It is desired but not mandatory to have experience with ETL Development tools

Skills:

- Strong design & execution bend of mind

- Thorough understanding of DWH methodologies

- Design pattern implementation, Algorithms and Data Structure.

- Ab-Initio development, components usage, EME, migration process with branching

- Unix shell scripting

- Software engineering best practices

- Passion for technology and self- starter

- Orientation towards Disciplined development processes

- Strong writing, communication, time-management, decision-making, and basic task organization skills

- Ability to prioritize and manage schedules under tight, SLA s.

Qualifications:

First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience. Competencies

Business Process Design - Extensive Experience

" Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

Standard Operating Procedures - Extensive Experience

" Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.

Process Management - Subject Matter Expertise

" Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Effective Communications - Extensive Experience

" Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Decision Making and Critical Thinking - Extensive Experience

" Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Accuracy and Attention to Detail - Extensive Experience

" Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Managing Multiple Priorities - Extensive Experience

" Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Problem Management Process - Extensive Experience

" Knowledge of and ability to bring a reported problem to successful resolution.

Operational Functions - Extensive Experience

" Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

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