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Customer Service Representative

2 months ago

Grand Rapids, United States GRAND TRAVERSE CONTAINER, INC. Full time

Do you have a passion for customer service and have a track record of success?

Join our team and bring your years of customer service expertise to Grand Traverse Container, a corrugated box manufacturer in Grand Rapids We value innovation, quality, and a commitment to customer satisfaction. If you're passionate about delivering exceptional service and have a knack for details and accuracy, we want you on our team Apply today and be part of our journey to excellence

PRIMARY PURPOSE: Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serve as liaison between customers, sales reps, production, and shipping personnel.

ESSENTIAL DUTIES: Duties and responsibilities include the following:

  • Create detailed specs and print cards for parts according to ISO procedures and obtain quotes.
  • Process and distribute orders received from customers via phone, fax, and/or email.
  • Makes changes to or cancel orders/backorders and communicates changes to the team.
  • Inform customers of prices, shipping date, anticipated delays and any additional information needed by the customer.
  • Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints by implementing ISO procedures.
  • Create purchase orders for necessary materials.
  • Compile statistics and prepare various reports for management.
  • Maintain customer files.
  • Other duties may be assigned to meet business needs.
KNOWLEDGE AND SKILLS:
  • Proficiency with MS Office products and other computer software.
  • Strong communication skills both written and verbal, planning and organization skills.
  • Ability to read and interpret documents such as design specs and related ISO documents.
  • Mathematical ability to calculate figures and amounts such as percentages, costs, proportions.
  • Ability to think strategically, problem solve with a customer first focus.
  • Ability to multi-task, work independently, and prioritize workload in fast paced environment.
PHYSICAL DEMANDS:
  • Employee is regularly required to walk and talk and hear, stand and sit.
  • Communicate on telephone and computer.
  • Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
EDUCATION/EXPERIENCE:
  • Two (2) year degree or two (2) years of relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job.
  • Experience with Amtech preferred.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
  • Grand Traverse Container is a manufacturing plant using corrugated paper. This work is performed in an office environment, however often workers can be exposed to dust, odors, and noise when in the shop area.