IT Help Desk Analyst

3 weeks ago


Conyers, United States Cynet Systems Full time
Job Description:

Responsibilities:
  • Oversee the daily performance of computer systems and applications.
  • nswer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
  • High School diploma or GED.
  • Six months of experience handling customers, questions, and complaints, and/or providing information in a call center environment.
Preferred Qualifications:
  • 1+ years experience performing as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7, and 10.
  • Vocational/Technical degree in computer applications, computer technology, or a closely related area from an accredited college.
  • Knowledge of Apple iOS.


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