General Manager

2 months ago

Washington, United States Fountain-Fort Carson School District 8 Full time

WeDriveU is the leader in transportation, specializing in workplace, campus and community transportation solutions serving millions of passengers a year. Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the world’s top brands, with client programs that consistently earn awards for excellence in commuting and sustainability. WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Visit www.wedriveu.com to learn more about our company, clients and career opportunities.

National Express Shuttle (operated by WeDriveU) and Transit is a business unit of global mobility provider Mobico Group.

Job Description:

The General Manager will report to the VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance, culture, and will be joining a program recognized as one of the Best Workplaces for Commuters.

Duties and Responsibilities:
  • Act as the client’s main point of contact and an extension of the client’s internal teams.
  • Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
  • Oversee monthly client invoicing process.
  • Provide clients with monthly financial forecasts and detailed reports explaining variances to actual billing.
  • Manage rider communications through email and other media, and work with client’s internal team to keep the internal rider-facing transportation information website up to date.
  • Utilize technology platforms to monitor and optimize shuttle service and provide client data-driven recommendations to support efforts.
  • Use Project Management skills to foster successful collaboration between teams and meet deadlines.
  • Create and administer surveys to gather data to help improve rider satisfaction.
  • Maintain a close collaborative relationship with local operations team to ensure driver and fleet standards are being met.
  • Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
  • Weekly and monthly reporting to the client on service updates and performance.
  • Meet with the client’s transportation team weekly to collaborate on ongoing initiatives.
  • Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
  • Additional duties and responsibilities may apply.
Skills Required and Physical Demands:
  • 5 years of relevant experience in transportation demand management, customer service, or hospitality.
  • Experience with Project Management in cross-functional environments.
  • Ability to set goals and a proven ability to achieve job performance metrics.
  • Excellent written and oral communication, interpersonal, and presentation skills.
  • Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
  • Ability to master and effectively use various technology platforms.
  • Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation.
  • Passion for alternative modes of transportation is a plus
Education and Qualifications:

Hard Requirements:

  • 5-10 years of relevant experience in transportation demand management, customer service, or hospitality.
  • Bachelor’s degree preferred in Marketing, Communications, Business, or another related field.
EEOC

WeDriveU and National Express are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#J-18808-Ljbffr

  • General Counsel

    4 weeks ago

    Washington, United States Office of Inspector General Full time

    Summary This position is located at Department of Housing and Urban Development Office of Inspector General, Office of Legal Counsel. As General Counsel, you will work with the Assistant Inspectors General (AIGs) to develop and carry out programs mandated by the Inspector General Act and its amendments, and provide guidance and support to the Inspector...

  • General Manager

    1 week ago

    Washington, United States Aaron's Full time

    The salary for this role is $73,732. General Manager At Aaron's, the difference is personal. A handshake, a smile, a warm welcome brings our customers one step closer to achieving their dream of ownership. As a General Manager, you will be responsible for driving and managing the overall P&L of the store. General Manager candidates must be successful in...

  • General Manager

    1 week ago

    Washington, United States Aaron's Full time

    The salary for this role is $73,732. General Manager At Aaron's, the difference is personal. A handshake, a smile, a warm welcome brings our customers one step closer to achieving their dream of ownership. As a General Manager, you will be responsible for driving and managing the overall P&L of the store. General Manager candidates must be successful in...

  • General Manager

    2 months ago

    Washington, United States Dunkin' Full time

    HRG IS NOW HIRING RESTAURANT GENERAL MANAGERS TO JOIN OUR GROWING TEAM!TOTAL COMPENSATION: $65K-$80K / yearWE PAY FOR YOUR NEW CAR!!!MINIMUM 2 YEARS OF RESTAURANT GENERAL MANAGER EXPERIENCE REQUIRED. At Heartland Restaurant Group, a franchisee of Dunkin,' we are a team of employee first fanatics with a culture that is fun, flexible, and fulfilling. One of...

  • General Manager

    3 weeks ago

    washington, United States Marriott International Full time

    Additional Information: This hotel is owned and operated by an independent franchisee, HHM Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation,...

  • General Manager

    4 months ago

    Washington, United States Gecko Hospitality Full time

    Job Opportunity: General Manager at Iconic High-End Restaurant in Washington, D.C.Are you ready to lead a premier dining destination in the heart of Washington, D.C.? We are seeking an exceptional General Manager to join our team at a renowned restaurant beloved by D.C.'s elite clientele. With annual sales ranging from $6M to $8M, this role requires a...

  • General Manager

    4 weeks ago

    Washington, United States Corner Bakery Full time

    Description: •Competitive Pay •Extensive and detailed paid training •Health, Dental and Vision Insurance •Paid Vacation •Real Advancement Opportunities General Managers are responsible for the entire Cafe operation. This includes, but is not limited to the hiring, orientation, training and management of 25-50 employees and 2-5 assistant and shift...

  • General Manager

    2 months ago

    Washington, United States Washington Marriott Capitol Hill Full time

    Overview: Opportunity: General Manager The Washington Marriott Capitol Hill is seeking a General Manager to lead the team. The General Manager will be responsible for managing hotel operations to maximize profits and achieve the highest level of guest satisfaction. Your Growth Path Area General Manager Regional Director of Operations Your Focuses Leadership...

  • Store Operations Manager

    1 week ago

    Washington, Washington, D.C., United States Dollar General Full time

    Company OverviewDollar General is a leading retailer offering everyday low prices on frequently used items. Our mission is to help shoppers Save time. Save money. Every day.Job DescriptionThe Store Manager Candidate supports the Store Manager in implementing store processes, including employee supervision, inventory management, and customer service...

  • General Manager

    2 months ago

    Washington, United States Rrbitc Full time

    Ronald Reagan Building and International Trade Center (RRB/ITC) is a dynamic hub for government, business, commerce, and the community, in the heart of the nation’s capital. As the first and only federal building dedicated to both public and private use, the Reagan Building is the official World Trade Center Washington, DC, featuring a premier conference...

  • General Manager

    1 month ago

    washington, United States Bodega Taqueria y Tequila Full time

    As Bodega Taqueria y Tequila continues to expand its national footprint in we are looking for an experienced General Manager to join our team in Washington D.C! Come join a growing brand and an incredible team!Offering traditional Mexican favorites as well as unconventional and innovative interpretations, Bodega specializes in tacos and tequila in a dynamic,...

  • General Manager

    1 month ago

    washington, United States Bodega Taqueria y Tequila Full time

    As Bodega Taqueria y Tequila continues to expand its national footprint in we are looking for an experienced General Manager to join our team in Washington D.C! Come join a growing brand and an incredible team!Offering traditional Mexican favorites as well as unconventional and innovative interpretations, Bodega specializes in tacos and tequila in a dynamic,...

  • General Manager

    4 months ago

    Washington, United States Bodega Taqueria y Tequila Full time

    As Bodega Taqueria y Tequila continues to expand its national footprint in we are looking for an experienced General Manager to join our team in Washington D.C! Come join a growing brand and an incredible team!Offering traditional Mexican favorites as well as unconventional and innovative interpretations, Bodega specializes in tacos and tequila in a dynamic,...

  • General Manager

    2 months ago

    Washington, United States Bodega Taqueria y Tequila Full time

    As Bodega Taqueria y Tequila continues to expand its national footprint in we are looking for an experienced General Manager to join our team in Washington D.C! Come join a growing brand and an incredible team!Offering traditional Mexican favorites as well as unconventional and innovative interpretations, Bodega specializes in tacos and tequila in a dynamic,...

  • General Manager

    3 weeks ago

    Washington, United States Hunter Super Techs - TurnPoint Full time

    Position Overview: The General Manager drives success of the restaurant through the direction and control of operations that ensure a positive guest experience and company profitability. The General Manager’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality,...

  • General Manager

    2 months ago

    Washington, United States Hunter Super Techs - TurnPoint Full time

    Position Overview: The General Manager drives success of the restaurant through the direction and control of operations that ensure a positive guest experience and company profitability. The General Manager’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality,...

  • General Manager

    2 months ago

    Washington, United States Pink Taco Full time

    PURPOSE The Restaurant General Manager is responsible for overseeing and directing the seamless running of the restaurant and supervising all team members. The General Manager must provide highly efficient and effective service while ensuring that all financial and statutory requirements are met, as well as ensuring the delivery of outstanding service to our...

  • General Manager

    2 months ago

    Washington, United States Pink Taco Full time

    PURPOSE The Restaurant General Manager is responsible for overseeing and directing the seamless running of the restaurant and supervising all team members. The General Manager must provide highly efficient and effective service while ensuring that all financial and statutory requirements are met, as well as ensuring the delivery of outstanding service to our...

  • Assistant General Manager

    2 weeks ago

    Washington, United States Gordon Ramsay Hell's Kitchen Full time

    Our Assistant General Manager is responsible for providing the Gordon Ramsay standard of remarkable experiences and exceptional hospitality to our guests. The Assistant General Manager is responsible for the supervision of the staff, delegates assignments/duties, and oversees the guest experience. Works to accomplish departmental goals, strategies, and...

  • Assistant General Manager

    2 months ago

    Washington, United States Gordon Ramsay Hell's Kitchen Full time

    Our Assistant General Manager is responsible for providing the Gordon Ramsay standard of remarkable experiences and exceptional hospitality to our guests. The Assistant General Manager is responsible for the supervision of the staff, delegates assignments/duties, and oversees the guest experience. Works to accomplish departmental goals, strategies, and...