Operations Voice Manager

2 months ago

Fort Meade, United States Competitive Range Solutions LLC Full time

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

Roles and Responsibilities:

  • Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD, and TDM technologies. This includes all related equipment and systems management 24x7x365.
  • Develop and execute a formal preventive maintenance program. Ensure all voice infrastructure is up to date with patches and vendor upgrades and meets security/compliance requirements.
  • Continuously monitor voice system performance, report on metrics, and take corrective actions to maintain optimal service levels.
  • Manage customer incident tickets, troubleshoot, and resolve issues to restore full operational capabilities swiftly.
  • Maintain and update all documentation related to the operation and maintenance of voice services and equipment. Ensure compatibility with long-distance and local exchange networks.
  • Operate and maintain VoIP, VoSIP, and TDM systems, ensuring compliance and efficient operation across various locations.
  • Conduct preventative maintenance, spare parts management, and fault detection for telecommunications systems.
  • Support telecommunication system configuration management, provide call detail reporting and generate standard and custom reports as required.
  • Maintain and operate the ACDS, ensuring system efficiency, compliance, and optimal performance.
  • Administer and maintain voice mail systems, ensuring software updates and program fixes are routinely applied.
  • Operate and maintain an E911 database, perform periodic testing, and troubleshoot resolution.
  • Provide technical and project management support for voice projects, including coordination, requirement analysis, and solution development.
Qualifications/Experience:
  • Active TS/SCI Clearance
  • 10+ years of relevant experience
  • Experience in voice communications technology, including VoIP, VoSIP, and TDM systems.
  • Strong technical knowledge of telecommunications equipment and systems management.
  • Exceptional communication and interpersonal skills for interacting with team members, stakeholders, and customers.
Education/Certifications:
  • Bachelor's Degree in a related field (required)
  • Security Plus Certification (required)

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