Technical Alignment Manager
5 days ago
Description
Technology Alignment Manager
Who We Are
Advance is a business solutions providerthathelpsorganizations in Maryland find better, mor effective technology and processes to help improve their business and increase efficiencies.
Family owned since 1964,ourmission statement has been the guiding principle behind everything we do: “We are a people company with an intense passion for improving our customer’s businesses and enhancing our team members lives”. Simply translated, weviewour team members like family and our customer’s businesses as if they were our own.
We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers.Our team ishardworking, highly collaborative and supportive of each other,while having fun along the way
We hope you will takethefirst step toward joiningthe Advanceteam by applyingfor the Technology Alignment Manager positionbelow
What We Are Looking For
Advance is seeking a Technology Alignment Manager to work out of our Cockeysville headquarters to support our Managed IT clients. You will be an integral part of an award-winning Managed IT Services Team and will also interact with other internal teams, prospective and current clients and outside vendors. This position reports to the Director of Managed IT. Advance will provide the support and training you need to personally and professionally succeed in this role.
ON A TYPICAL DAY YOU WILL
Gain and maintain an intimate knowledge of multiple client infrastructures.
Provide proactive support for all aspects of the client infrastructure.
Perform frequent, onsite audits to ensure client environments are secure, efficient and within compliance.
Build relationships with customer points of contact to proactively address concerns, areas of enhancement and communication.
Work with internal reactive and proactive resources to provide an optimal service delivery for all clients.
Who You Are
Attention to detail and excellent organizational skills.
Ability to work as part of a team.
Must be able to work and communicate with clients at all levels of an organization.
Strong customer service skills.
Basic business acumen as it relates to technology.
Technical Prerequisites
2-3 years’ experience in the network of a multiple site Windows 2012/2016 server environment of at least 50 – 100 users
Experience supporting Windows 7/10 desktops
Experience supporting Microsoft Server 2012/2016
Experience supporting Microsoft Exchange 2013/2016
Experience with Office 365 cloud services
conceptual knowledge of firewalls, routing and switching.
Virtualization Knowledge preferred (VMware, Hyper-V, etc.)
Experience with providing remote support and using remote management software
Ability to work both independently and under a supervisor.
Ability to effectively communicate with clients to identify and resolve problems
An Unparalleled Employee Experience
Award winning Managed IT Services team
Opportunities for career advancement
An organization you will be proud torepresent
Fun, collaborative and supportive culture
On-going development and training
Established reputation for exceptional customer service for 60 years
Forward thinking company mindset
Best In Class Benefits
Competitive compensation
401(K) Plan withcompany match
ComprehensiveBenefits (Medical, Dental, & Vision)
HSA and FSA accounts
ExceptionalPTOpackage
Partnership perks with the Ravens, Maryland Zoo & National Aquarium
Team Community Service Opportunities
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