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Inside Sales Manager - JanPro Systems InternationalAbout Us: JAN-PRO is a dynamic and innovative Commercial Cleaning franchise company, committed to delivering high-quality cleaning services to our clients nationwide. As a market leader, we are expanding our organization by adding an inside sales call center. We are seeking a dynamic and results-driven Outbound Appointment Setting Inside Sales Manager to lead our team and help us achieve our ambitious growth goals.Position Overview: The Inside Sales Manager will be responsible for overseeing and managing a team of outbound call center sales agents focused on setting appointments and generating leads. This role requires a strategic leader with a strong background in inside sales leadership or call center management, exceptional communication skills, and a passion for achieving targets.Job Location: Empower Brands Alpharetta, GA officeKey Responsibilities: Team Leadership: Manage, mentor, and motivate a team of outbound call center representatives to meet and exceed appointment-setting goals. Performance Monitoring: Track key performance metrics, including call volume, conversion rates, and appointment-setting success. Provide regular reports and insights to senior management. Training and Development: Develop and implement training programs to enhance team performance, including onboarding for new hires and ongoing skills development. Strategy Development: Collaborate with senior leadership to develop and execute outbound call center strategies aimed at increasing appointment-setting efficiency and effectiveness. Quality Assurance: Ensure high standards of customer service and compliance with company policies and procedures. Conduct regular quality assessments and provide feedback for improvement. Process Optimization: Identify and implement process improvements to streamline operations, reduce costs, and enhance overall productivity. Goal Setting: Establish clear performance goals and KPIs for the team. Monitor progress and adjust strategies as needed to achieve objectives. Client and Stakeholder Interaction: Work closely with clients and internal stakeholders to understand their needs and ensure the call center's activities align with their expectations.Qualifications: Experience: Proven experience in inside sales management or call center management, particularly in outbound appointment setting or lead generation. Minimum of 5 years in a sales managerial role. Fun and motivating personality: We want to create a fun and rewarding environment for inside agents. Your personality is the key to the success. Skills: Strong leadership and team management skills. Excellent communication, interpersonal, and organizational skills. Analytical Abilities: Ability to analyze performance data, identify trends, and make data-driven decisions to improve team performance. Technical Proficiency: Familiarity with call center software and CRM systems. Proficient in MS Office Suite and other relevant tools. Education: Bachelor's degree in Business Administration, Management, or a related field. Relevant certifications or additional training is a plus.Why Join Us? Competitive Salary, bonus and Benefits Career Growth: Opportunities for professional development and career advancement within a growing company. Supportive Environment: A collaborative and inclusive workplace culture where your ideas and contributions are valued.If you're a motivated and experienced leader with a passion for driving performance and achieving results, we'd love to hear from you. Apply today and be a part of our success storyJAN-PRO is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
