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Senior Campaign Operations Manager

1 month ago

Menlo Park, United States Robinhood Full time

About the team + role We are seeking a highly organized and proactive Campaign Operations Manager to lead a team of specialists who are responsible for building and maintaining content across owned channels (email, push, in-app, website). This role is critical in managing the workflow and processes that ensure marketing campaigns are deployed on time and without error. You will be the linchpin in campaign request management, capacity planning, process optimization, and cross-functional communication. What you’ll do Maintain visibility into current and projected team capacity Regular outward and upward communication on state of the queue Removing blockers that prevent request completion Creating and documenting SOPs to maximize throughput while minimizing errors Keeping Standard Operating Procedure docs up-to-date as new capability and processes are introduced Internal tooling improvements Additional ways to leverage 3rd party tools to improve Develop and coach a diverse team of specialists located across the US What you bring 5-7 years of experience in marketing operations, lifecycle marketing, or a similar role. 2-3 years of experience managing a team Proven experience in managing campaign workflows and developing SOPs. Strong organizational skills, with the ability to balance multiple priorities in a fast-paced environment. Excellent communication skills, with a focus on clear, proactive communication with stakeholders at all levels. Experience with marketing automation tools and platforms Familiarity with tools such as Contentful, Litmus, Sendgrid, Braze, Iterable, Hightouch is a plus. Demonstrated success in leading tooling and process improvement initiatives. Experience working in a high-growth, fast-paced environment. What we offer Market competitive and pay equity-focused compensation structure 100% paid health insurance for employees with 90% coverage for dependents Annual lifestyle wallet for personal wellness, learning and development, and more Lifetime maximum benefit for family forming and fertility benefits Dedicated mental health support for employees and eligible dependents Generous time away including company holidays, paid time off, sick time, parental leave, and more Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits #J-18808-Ljbffr