Our associates enjoy a one-of-a-kind culture with a rich benefits package that includes:

• Generous paid time off: 11 paid holidays, 2 floating holidays, 6 personal days, 10 vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans - as low as $5 per pay period
• Paid childcare assistance (up to $96 per pay period)
• Award-winning 401(k) 5% discretionary match - fully vested from day 1
• 100% Gym fee reimbursement up to $75/month
• 100% Tuition Reimbursement Up to $5,250
• $1200/yr student loan repayment
• Plus a great schedule with NO WEEKENDS
• Target hiring range $17/hr - $21hr (Depending on experience and prior to any incentives this position is eligible for)

This position will be located at our Sawmill Branch: 825 E Butler Ave, Flagstaff, AZ 86001

Our ideal candidate

This position will be a front-line branch representative who will handle resolving product or service-related problems by clarifying member's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. In addition, this position will act as branch lobby manager, thus answering members questions and providing information on all our available products and services. This position will be an independent thinker with strong decision-making skills and will excel in covering a broad range of activities including phone support, new account opening, and serving members through multiple branch and virtual channels.

A typical day might include the following

• Eagerly engages with members welcoming them into the credit union and offers assistance.
• Provides members with account balance, activity, and history upon members' request.
• Performs transactions, check withdrawals, transfers, and account maintenance.
• Assists with dividend verification, common inquiries, NSF checks, and statement copies.
• Performs loan payments, term calculations, and loan payoff information.
• Informs members of savings, checking, money market, share certificates, IRA, and club account features and benefits.
• Provides documents as requested by members.
• Performs required research to resolve escalated issues.
• Assists members with explanations of transactions on accounts.
• Setup access to online banking and telephone banking
• Maintains knowledge of Credit Union's field of membership.
• Develop an understanding of Credit Union philosophy, organization, bylaws, and operational procedures and comply with the requirements of the Bank Secrecy Act, AML, OFAC and all other applicable State and Federal Financial Institution Regulations.
• Assists members with deposit account rates, stop payment orders, check copies, overdraft line of credit advances, and Courtesy Pay.
• Manages Time Trade appointment process.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.

Education

• High School Diploma General Educational Development (GED) Required

Experience

• 1 to 3 years of similar or related experience within a financial institution and/or training.
• Previous teller experience recommended.

Knowledge, Skills and Abilities

• Excellent verbal, written, mathematical, referral, problem-solving, negotiation, relationship building and communication skills.
• Strong knowledge of Credit Union products and services
• Ability to listen and uncover member needs.
• Solid technical skills (Word, Excel, and other job-related programs)

Why join the OneAZ team?

Our culture is one-of-a-kind You'll be joining a team of friendly, hardworking, helpful associates with the same mission guiding all that we do: We exist to improve the lives of our members, our associates and the communities we serve.

We are proud to be an equal opportunity employer and value diversity. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex (including pregnancy), age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, or any other legally recognized protected basis under federal, state, or local law.

We offer robust benefits including low-cost medical, dental and vision plans, gym reimbursement, paid parental leave, generous personal days and vacation time, and an award-winning 401(k) program among many others. Take a look at our career page for detailed benefit information: www.oneazcu.com/about/careers

Additional Notes:

Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.

All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.

Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Any individual who meets the definition of a mortgage loan originator and is employed by a federal agency-regulated institution will need to be registered on NMLS.