Customer Service Rep

2 weeks ago


Rumford, Rhode Island, United States NESC Staffing Corp. Full time

Customer Service Representative

This is contract to permanent position. Rate depends on experience

On site role for now.
Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Generate renewal quotes for small group health insurance clients in an accurate and timely manner
Collaborate with Business Engagement Specialists to provide superior customer service and support to brokers and clients

Skills:
1+ yr experience in professional environment as a CSR
Prefer someone from medical /insurance experience but not necessary
Willing to learn out
Team player



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