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Sales Associate

2 months ago

Houston, United States Puffer Sweiven Full time

Company Description: For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions - with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Pressure Management Isolation Valves & Actuation Control Valves & Regulators Process Control & Safety Systems Oil & Gas Automation- fiscal custody metering, controls, and SCADA Reliability Solutions & Services Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services Duties and Responsibilities: Prepares proposals or quotes for represented petrochemical/refining application solutions including valve engineering such as valve sizing and selection, delivery, and pricing to facilitate product sales.Assists Outside Sales in achieving the strategic goals of assigned accounts.Interacts with customers on a day-to-day basis, primarily by phone and email, providing technical, commercial and general sales support.Develops customer requirements and identifies opportunities to add value, uplift margin and expand scope of product supply.Manages change of customer requirements to quotations and active orders reducing non-conformance and driving customer satisfaction.Proactively follows up with customers on quotations achieving a high rate of conversion to orders and ensuring a positive customer experience.Monitors post award activities as required to ensure customer expectations are exceeded and drive customer loyalty.Takes appropriate oversight of sales assistants in the following activities to ensure customer expectations are met and managed: Order Entry, Determination of item delivery status, Order expediting.Manages workload and engages available internal and external resources as required to meet customer imposed deadlines.Continually develops and maintains a high level of technical proficiency with products and services represented.Continually develops and maintains awareness of all products and services provided by the company to identify opportunities to expand company's supply scope with customersEvaluates and suggests improvements to team processes and tools that will improve efficiency and increase customer dependency.QUALIFICATIONS:Education/Knowledge:BS/BA degree preferred or combination of applicable education and experience.Advanced technical knowledge /understanding of petrochemical, refining, and industrial product offerings, business and the industries served throughout Houston Ship channel and/or Freeport area. Experience/Skills:3-5 years as an Inside sales representative or equivalent in a technical sales environment. Previous valve experience is highly desirable, but not requiredStrong PC proficiency including MS Office, principal supplied tools, internal business system and internet.Outstanding written and verbal communication skills.COMPETENCIES: Ability to communicate and coordinate with a cross section of other employees, principals, and customers.Strong customer service skills including the ability to develop rapport and trust with customers and other employees.Good conflict resolution and problem solving skills.Strong self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.Demonstrated attention to detail.Demonstrated leadership skills.High ethical standards in dealing with customers and principals.