Technical Product Manager

3 days ago

Plainsboro, United States Aditi Consulting Full time
PURPOSE:
  • The Technical Product Manager is driven by a customer-centric mindset to meet business goals by leading the development of new technology solutions.
  • The Technical Product Manager will play a vital role in realizing strategy, roadmap, and execution of key capabilities across a suite of products and solutions that align with business goals and serve our customers.
  • It is a role that requires cross-functional collaboration with product managers, product owners and development teams to develop and support a product.

ESSENTIAL FUNCTIONS:
  • Execute and manage product vision defined by product owners
  • Work with stakeholders - mainly product owners and product managers - to establish and manage the product roadmap
  • Analyze customer requirements, build, prioritize and maintain product backlog.
  • Evaluate, handle/mitigate technical risks on an ongoing basis.
  • Assess new products to measure their potential value and conduct capability analysis regularly.
  • Align with stakeholders, implementers and Agile Release Train (ART) to ensure product viability.
  • Create success criteria for testing and product acceptance.
  • Be an evangelist and subject matter expert to the suite of products and solutions.
  • Understand several perspectives in the development process including technology dependencies, needs of the user, capabilities of developers, vision of the stakeholders and assess where the product stands in the market from a competitive standpoint
  • Work with very limited direction. Determines technical objectives of the assignment/project.
  • Develops technical solutions to complex problems which require regular use of ingenuity and creativity

QUALIFICATIONS:
  • A Bachelor's degree in computer science, Information Systems, Business Administration or other related field required. Relevant experience may be substituted when appropriate. Advanced degree preferred
  • A minimum of 3 years of progressively responsible experience in Computer Science, IT, programming/systems analysis or other related experience required
  • Experience with Genesys PureCloud or similar telephony technologies required
  • Project/initiative lead experience is required
  • Experience in applying systematic and rigorous analytic methods to improve business processes and their enabling applications is required
  • Self-sufficiency and ability to query code/databases, identify issues/gaps, and proactively investigate and escalate problems with proposed solutions is required
  • 1+ year experience in Agile methodologies is preferred
  • Seeks new and innovative solutions
  • Excellent knowledge of operating systems, relational database architectures, query languages and interface, standard programming environments, data integration tools, data flows, application integration solutions, and web-based information solutions
  • Ability to act as a project lead to a cross-functional project team in the development and implementation of processes and programs.
  • Cross-functional team collaboration experience required (e.g. with brand/other LoB stakeholders)

TOP MUST HAVES:
  • Telephony experience, including preference for Gensis Pure Cloud
  • Creating IVR experience
  • Soft skills: communication both written and oral, ability to work both individually and with others


Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

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