Current jobs related to Security Dispatcher - Grand Rapids - Trinity Health

  • Regional Dispatch Manager

    7 days ago

    Grand Marais, Minnesota, United States BlueWave Solutions Full time

    Head of Regional DispatchBlueWave Solutions is seeking a skilled leader to oversee the regional dispatch operations. As the Head of Regional Dispatch, you will be responsible for organizing the secure and timely delivery of goods, managing the existing team, and serving as the main point of contact for customers.Key Responsibilities:Lead the regional...

  • Security Center Operator

    1 week ago

    Grand Rapids, Michigan, United States Van Andel Institute Full time

    Job SummaryWe are seeking a highly skilled Security Center Operator to join our team at the Van Andel Institute. As a Security Center Operator, you will be responsible for monitoring and responding to security incidents, as well as providing exceptional customer service to employees, visitors, and customers.Key ResponsibilitiesMonitor and respond to security...

  • Security Center Operator

    2 days ago

    Grand Rapids, Michigan, United States Van Andel Institute Full time

    Job Title: Security Center OperatorVan Andel Institute is seeking a highly skilled Security Center Operator to join our team. As a Security Center Operator, you will be responsible for monitoring and responding to security incidents, as well as providing assistance and clarification to employees, visitors, and customers regarding security services and...

  • Regional Dispatch Manager

    3 weeks ago

    Grand Marais, Minnesota, United States BlueWave Solutions Full time

    Job Summary:We are seeking a highly skilled and experienced Regional Dispatch Manager to join our team at BlueWave Solutions. As a key member of our logistics operations, you will be responsible for overseeing the secure and timely delivery of goods, managing our existing team, and serving as the main point of contact for our customers.Key...

  • Security Center Operator I

    6 days ago

    Grand Rapids, Michigan, United States Van Andel Institute Full time

    Job Title: Security Center Operator IVan Andel Institute (VAI) is seeking a highly skilled Security Center Operator I to join our team. As a Security Center Operator I, you will be responsible for monitoring and responding to security incidents, ensuring the safety and security of our employees, visitors, and assets.Key Responsibilities:Monitor and respond...

  • Security Center Operator I

    1 week ago

    Grand Rapids, Michigan, United States Van Andel Institute Full time

    Job Title: Security Center Operator IVan Andel Institute is seeking a highly skilled Security Center Operator I to join our team. As a Security Center Operator I, you will be responsible for monitoring and responding to security incidents, as well as providing exceptional customer service to employees, visitors, and customers.Key Responsibilities:Monitor and...

  • Armed Transport Security Specialist

    3 days ago

    Grand Rapids, Michigan, United States Brinks Full time

    Key Responsibilities:Deliver or pick up and reconcile valuable items at customer locationsMaintain radio communication with vehicle crew and dispatch personnel for secure transactionsEnsure the highest level of security and control of customer shipments at all timesProvide courteous and professional service during daily customer interactionsRemain alert and...

  • Armed Transport Security Specialist

    5 hours ago

    Grand Rapids, Michigan, United States Brinks Full time

    Key Responsibilities:Deliver or pick up and reconcile valuable assets at customer locations.Maintain radio communication with vehicle crew and dispatch personnel to ensure secure transactions.Ensure the highest level of security and control of customer shipments at all times.Provide courteous and professional service to customers during daily...

  • Armed Transport Security Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Brinks Full time

    About the RoleWe are seeking a highly skilled and experienced Armed Transport Security Specialist to join our team at Brink's. As a key member of our security team, you will be responsible for the safe transportation of high-value assets to and from our customers.Key ResponsibilitiesGuard and maintain the safety and security of our employees, armored truck,...

  • Armed Transport Security Specialist

    3 days ago

    Grand Rapids, Michigan, United States Brinks Full time

    About the RoleWe are seeking a highly skilled and experienced Armed Transport Guard to join our team at Brink's. As a key member of our security team, you will be responsible for the safe transportation of high-value assets to banks and businesses around the world.Key ResponsibilitiesGuard and maintain the safety and security of our employees, armored truck,...

  • Armed Transport Security Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Brinks Full time

    Job SummaryWe are seeking a highly skilled and experienced Armed Transport Security Specialist to join our team at Brink's. As a key member of our security team, you will be responsible for the safe transportation of high-value assets and cash shipments to financial institutions and businesses.Key ResponsibilitiesGuard and maintain the safety and security of...

  • Armed Transport Security Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Brinks Full time

    Job OverviewThe Brink's name is synonymous with trust and reliability in the financial services industry. As a Transportation Security Specialist, you will play a critical role in ensuring the secure transportation of valuable assets. We take pride in our work and share a passion for delivering exceptional service to our customers.Key...

  • Armed Transport Security Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Brinks Full time

    Job SummaryWe are seeking a highly skilled and experienced Transportation Security Guard to join our team. As a Transportation Security Guard, you will be responsible for ensuring the safe transportation of valuable goods and assets.Key Responsibilities:Deliver or pick up and reconcile valuable assets at customer locationsMaintain radio communication with...

  • Armed Transport Security Specialist

    6 days ago

    Grand Rapids, Michigan, United States Brinks Full time

    Job Title: Armed Transport Guard- AM ShiftThe Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future.Job DescriptionWe deliver the currency of the...

  • Security Technology Coordinator

    3 weeks ago

    Grand Rapids, Michigan, United States Allied Universal Full time

    Job Description:At Allied Universal, we are seeking a highly skilled and detail-oriented Security Technology Coordinator to join our team. As a key member of our Monitoring and Response Center, you will play a critical role in ensuring the security and safety of our clients and communities.Key Responsibilities:Coordinate and partner with the Allied Universal...

  • Security Operations Coordinator

    2 weeks ago

    Grand Rapids, Michigan, United States Allied Universal Full time

    Job Description:At Allied Universal, we are seeking a highly skilled and detail-oriented Security Operations Coordinator to join our team. As a key member of our Monitoring and Response Center, you will play a critical role in ensuring the security and safety of our clients and communities.Key Responsibilities:Coordinate and partner with the Allied Universal...

  • Security Center Operator I

    1 week ago

    Grand Rapids, United States Van Andel Institute Full time

    Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators. Security Center Operator Van Andel Institute's Security...

  • Truck Driver

    7 days ago

    Grand Rapids, Michigan, United States Wesco Full time

    Job SummaryWesco is seeking a skilled Truck Driver to join our team. As a key member of our logistics team, you will be responsible for loading, securing, verifying, and unloading cargo. You will also maintain contact with our dispatcher to receive instructions for delivery or pick up, and verify the contents of inventory loads with shipping papers.Key...

  • Truck Driver

    1 day ago

    Grand Rapids, Michigan, United States Wesco Full time

    Job SummaryAs a Truck Driver at Wesco, you will be responsible for loading, securing, verifying, and unloading cargo. You will also maintain contact with the dispatcher to receive instructions for delivery or pick up, and verify the contents of inventory loads with shipping papers. Additionally, you will maintain records in accordance with regulations and...

  • Service Operations Coordinator

    4 weeks ago

    Grand Rapids, Michigan, United States ADT Full time

    Service CoordinatorCOMPANY OVERVIEW:ADT is a leading provider of security and automation solutions for homes and businesses. We are dedicated to delivering top-notch service and ensuring the safety of our clients.ROLE SUMMARY:The Service Coordinator plays a crucial role in managing service requests and ensuring efficient dispatching of technicians. This...

Security Dispatcher

3 months ago

Grand Rapids, United States Trinity Health Full time
Employment Type:
Full timeShift:
12 Hour Night Shift

Description:
Serves as the primary point of contact for the receipt, triage, distribution, documentation, and management of all incoming requests for security services. Provides communication services to the Security Department, receiving and dispatching calls for service while maintaining radio contact with security officers and mobile units. Assigned to the Security Command/Dispatch Center and monitors and responds to a variety of alarms, parking gate assists, radio traffic and CCTV cameras. Assists with lost and found and access control issues for colleagues.

Job Description

This is a full-time, nights, 7p-7a, position located onsite.

Serves as the primary point of contact for the receipt, triage, distribution, documentation, and management of all incoming requests for security services. Provides communication services to the Security Department, receiving and dispatching calls for service while maintaining radio contact with security officers and mobile units. Assigned to the Security Command/Dispatch Center and monitors and responds to a variety of alarms, parking gate assists, radio traffic and CCTV cameras. Assists with lost and found and access control issues for colleagues.

Job Duties:
  • Operates a computer aided dispatch (CAD) system and monitors progress of calls and dispatch units as appropriate. Logs relative call data and adds notes and dispositions as necessary.
  • Interviews callers to obtain preliminary report of incident, criminal activity, fire, medical or other emergency and gains sufficient information to properly respond and dispatch appropriate assistance.
  • Provides assistance to security units in the field by providing resources as necessary; facilitates inter-departmental communication between security officers and other hospital departments.
  • Simultaneously performs various tasks while in reception of multiple audio/visual sources (channels, talk groups, monitors) and ensuring tasks are completed at a proficient level of expertise.
  • Monitor, dispatch, notify and document all alarms monitored in the Security Command/Dispatch Center.
  • Monitor campus CCTV at both the main hospital and ambulatory sites looking for criminal activity, suspicious circumstances, suspicious persons and unauthorized entry and dispatching security officers to investigate the activity.
  • Maintains the confidentiality of information acquired pertaining to patient, physicians, employees and visitors.
  • Maintains good rapport and cooperative relationships with internal/external departments, partners and the community. Helps to identify problems, offer solutions and participate in their resolution.
  • Fosters a positive image to patients and visitors by being knowledgeable about centers of excellence, new buildings, mission, accomplishments, policies/ procedures, services, leaders, community involvements, events. Remains current with events happening within the organization.
  • Maintains a working knowledge of institutional and departmental policies and procedures.
  • Accurately assesses and articulates incidents or events that require a security response/report.
  • Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives. Participates in continuous quality improvement in assigned area.
  • Interacts with law enforcement representatives of local, county, state, and federal levels.
  • Assist with processes related to lost and found property.
  • Assist with access control issues for colleagues.
Qualifications:

Education
  • Minimum: High school diploma or GED.
  • Preferred: Associate's or Bachelor's Degree in Criminal Justice, Security Management, Communications, Computer Science or related field.
Credentials/Licensure
  • Minimum: None
  • Preferred: Dispatcher Certification
Related Experience
  • Minimum: Six months in a customer service-related role with strong communication and computer skills.
  • Preferred: One year of experience in a dispatch, call center or security-related environment; Telecommunications experience; experience with 2-way radio systems and use of a computer aided dispatch system; military experience. Experience in environment of comparable size and complexity.
Other Knowledge, Skills, and Abilities
  • Minimum: No criminal record. Good moral character as determined by a favorable comprehensive background investigation. Physical, mental and emotional ability to execute duties. Ability to learn and operate all communication equipment. Ability to maintain satisfactory work performance and attendance record. Excellent communication and customer service skills. Able to thrive in fast paced environment, multi-task and work well with customers and complaints. Ability to problem solve and develop constructive/creative alternatives to resolve issues and concerns. Ability to maintain confidentiality.
Computer Competency
  • Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation.
  • Ability to use other software required to perform essential functions such as computer aided dispatch.
Physical/Mental
  • Minimum: Ability to hear speech, distinguish sounds, speak loudly and softly, and use near/far vision, fine motor skills, manual dexterity, depth perception, and color distinction.
  • Perform detailed tasks with interruptions (50-75% of time).


Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

In return for your talents, we offer:

Competitive salary, paid time off, 403B retirement savings, and health, vision, dental benefits starting on Day 1- no waiting period

Colleague Referral Program to earn cash and prizes

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.