Customer Service Representative
3 weeks ago
Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry, we have the knowledge and skills that allow us to stand firmly behind our work. We are currently seeking a Customer Service Representative for our Mt Juliet, TN location Job Summary The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrative duties. Essential Duties/Responsibilities: Answers phones, schedules customers and assists customers with any/all inquiries. Provides customer services relating to sales, sales promotions, installations and communications. Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds. Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days. Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers. Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Follows location initiatives and proactively informs and educates customers. Makes recommendations and in some cases develops improvement plans in response to customer surveys. Follows all company policies and procedures, including but not limited to safety. Other duties as assigned. Duties may vary by location. Minimum Requirements High School Diploma or GED. 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone. General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook. Must be able to communicate in English effectively, both verbally and in writing. Valid driver's license required. Ability to work overtime with little notice; weekends hours may occasionally be required. Preferred Qualifications Completed college course work. Additional Knowledge, Skills And Abilities Customer service mindset. Ability to work independently and as part of a team. Excellent written and verbal communication skills. Able to work in a fast-paced environment. Strong organizational skills, attention to detail and the ability to multi-task. Willingness to learn and be a part of a team. Positive attitude and a team player. Related work experience may be substituted for education. Ability to build positive relationships with customers, both internal and external. Willingness and ability to work collaboratively with all levels of the organization. Safety mindset and acceptance of a safety culture. Working Conditions Open office environment. Fast-paced environment. Physical Requirements Must be able to lift/move up to 20 pounds frequently. Frequently performs tasks requiring bending at the waist, kneeling or crouching. Must be able to adhere to long periods of standing, walking or sitting. Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely. With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception. Ability to express or exchange ideas by means of the spoken word to impart oral information to others. Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad. Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools. NRG Energy is committed to a drug and alcohol free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. #J-18808-Ljbffr
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Customer Service Representative
2 weeks ago
Mt Juliet, United States Lowe's Full timeKey ResponsibilitiesAll associates at Lowe's are committed to providing exceptional customer service while ensuring a store environment that is clean, safe, and well-stocked with essential products.As a Customer Service Representative, your role includes:Being approachable and professional, greeting customers warmly and assisting them with their home...
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Customer Service Representative
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Mt Juliet, United States Lowe's Full timePosition OverviewAt Lowe's, our associates are dedicated to providing exceptional customer service while ensuring a store environment that is organized, secure, and well-stocked with essential products.Key Responsibilities:As a Customer Service Representative, you will:- Greet customers warmly and assist them with their home improvement inquiries.-...
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Customer Service Representative
2 months ago
Mt Juliet, United States NRG Full timeAirtron Heating and Air, an NRG company, has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide...
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Customer Service Representative
3 months ago
Mt Juliet, United States NRG Full timeAirtron Heating and Air, an NRGcompany,has established itself as one of the leading providers of heating, ventilation, and air conditioning systems (HVAC). We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer...
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Customer Service Representative Lead
1 week ago
Mt Juliet, United States NRG Energy Full timeWelcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...
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Customer Service Representative
3 weeks ago
Mt Juliet, United States Wash and Roll Full timeThanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. We are looking for an individual to demonstrate genuine customer service care. Our company offers a great work environment in the heart of Mount Juliet, Tennessee. We pay an hourly rate of $17, paid time off, and holiday pay! We...
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Customer Service Representative
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Mount Juliet, United States Zeal, TN Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...
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Customer Service Representative
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Customer Service Rep
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Customer Service Representative
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Customer Service Representative
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Mt Prospect, United States The LaSalle Group Full timeDoes the following describe you? Positive attitude, excellent communication skills, dedicated to customer service, strong work ethic and likes to have fun at work. If so, we have a customer service opportunity for you! Our client, a consumer product organization located in Mount Prospect, IL, is looking to hire Customer Service Representatives to join...
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Customer Service Representative
2 weeks ago
Mt Prospect, United States The LaSalle Group Full timeDoes the following describe you? Positive attitude, excellent communication skills, dedicated to customer service, strong work ethic and likes to have fun at work. If so, we have a customer service opportunity for you! Our client, a consumer product organization located in Mount Prospect, IL, is looking to hire Customer Service Representatives to join...
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Customer Service Representative
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Customer Service Representative
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