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Customer Care Representative

2 months ago

Orlando, United States Össur Full time

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Customer Care Representative

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locations

Orlando, Florida, USA

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

REQ-3629

Basic Function: Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating with other departments. Supports the Customer Care and field team in achieving goals under the Customer Care Manager Responsibilities: Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.

Verifies warranties as well as, enters complaints, feedback and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.

Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.

Enters customer information into CRM system and are responsible for customer interactions.

Generates communication with field sales and other departments through CRM system regarding customer behavior and orders.

Communicate with customers via incoming calls, outgoing calls, email, webchat and others.

Provides a superior customer experience through excellent written and verbal communication according to our Össur's quality assurance standards.

Accurately processes orders same day as received from customer.

Maintains product and technical knowledge by actively participating in ongoing training and development courses.

Maintains professional relationships with internal and external customers.

Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.

General: All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific

Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative at all times

Contributes to a safe working environment by maintaining own workspace and reporting any potential hazard

Adhere to Company’s safety rules

Adhere to Company Values – Honesty – Frugality - Courage

Perform other duties as requested

Qualifications: High School graduate with 2 years experience in customer service.

Intermediate level proficiency on the usage of Microsoft Office Products.

Basic knowledge of accounting terms and transactions desirable.

Basic medical terminology desirable.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers. Important Warning:

Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website . Similar Jobs (1)

Customer Care Representative

locations

Orlando, Florida, USA

time type

Full time

posted on

Posted 30 Days Ago Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics. Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions. Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names. Our People The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care. Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture. Joining Embla Medical is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day. If you are interested in joining our global team of talented individuals, please submit your information and resume for review.

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