Operations Training Administrator

2 weeks ago

Greenville, United States ARCpoint Labs Full time
Title of Position: Operations Training Administrator

Reports To: Director of Operations

Essential Function: The Training Administrator is responsible for coordinating and administering training programs for franchisees. This role involves organizing training schedules, maintaining training records, preparing training materials, and ensuring the smooth execution of training sessions as well as some administrative tasks. The ideal candidate will be detail-oriented, possess excellent organizational skills, and have a strong ability to communicate and collaborate with various stakeholders.

Key Responsibilities:
  • Training Coordination and Scheduling:
    • Develop and maintain training schedules.
    • Coordinate logistics for training sessions, including booking venues, arranging equipment, and managing participant lists.
    • Communicate training details to employees and trainers.
  • Training Materials and Resources:
    • Prepare and distribute training materials such as handouts, presentations, and manuals.
    • Ensure all training materials are up-to-date and relevant.
    • Assist in the creation and improvement of training content.
  • Record Keeping and Reporting:
    • Maintain accurate training records, including attendance, assessments, and feedback.
    • Generate and distribute training reports to management.
    • Track and report on training completion and effectiveness.
  • Communication and Support:
    • Act as the primary point of contact for training inquiries from franchisees and trainers.
    • Provide administrative support to trainers and facilitators during training sessions.
    • Assist in resolving any issues or concerns related to training activities.
  • Continuous Improvement:
    • Collect and analyze feedback from training participants to identify areas for improvement.
    • Assist in evaluating the effectiveness of training programs and suggest enhancements.
    • Stay updated with the latest training techniques, tools, and best practices.
  • Compliance and Quality Assurance:
    • Ensure training programs comply with company policies and regulatory requirements.
    • Monitor and ensure the quality of training delivery.
  • Administrative tasks:
    • Prepare packages and ship packages daily
    • Administrative tasks for office as needed.
    • Place supply order.
    • Set up all meetings in the conference room
    • Answer phones and direct accordingly.
Qualifications:

Education:
  • Bachelor's degree in Human Resources, Business Administration, Education, or a related field.
Experience:
  • Proven experience in a training administration or similar role.
  • Familiarity with various training methods and techniques.
  • Experience with Learning Management Systems (LMS) is preferred.
Skills:
  • •Strong organizational and multitasking abilities.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Attention to detail and problem-solving skills.

Compensation (depending on experience)

About ARCpoint Labs

ARCpoint Labs is a trusted industry leader serving our communities with drug, alcohol, DNA, and clinical testing solutions. With more than 120 independently- owned locations, we are committed to providing accurate, cost-effective solutions for consumers, businesses, and physicians nationwide. As one of the fastest-growing third-party administrators for testing solutions, ARCpoint Labs continues to innovate and expand its offerings to better meet the needs of our communities.

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