Trust and Safety/Outreach Manager

4 weeks ago

Los Angeles, United States META Full time

Meta seeks a highly motivated team player to serve as a Trust and Safety Outreach leader to join our NORAM team. The position will be responsible for developing and maintaining strategic relationships with law enforcement authorities, government agencies with an internet safety, high risk harms mitigation and security focus, and related industry coalitions in North America. They will also support this work on a global scale to help lead and participate in company wide, global work in these areas. You will also manage tactical responses to events related to the law enforcement community. This is a great opportunity to join a diverse team and to work on complex and unique issues in an exciting, fast-paced environment. This position will entail frequent travel in and around North America and possibly Europe, Middle East, Africa and Asia Pacific.

Trust and Safety/Outreach Manager Responsibilities

  • Develop and maintain effective working relationships with law enforcement and government authorities
  • Work closely with internal legal, investigative, policy, integrity and communications teams on engagement with law enforcement authorities about online and Meta Employee safety, key safety areas, security and law enforcement issues
  • Educate law enforcement authorities on our policies for protecting user privacy and responding to legal requests
  • Work closely with Meta's legal and law enforcement response teams and outside counsel in responding to governmental requests for data
  • Work with investigation teams to develop and refer relevant matters to law enforcement authorities
  • Work with internal teams and global safety organizations to develop and enhance Meta's mitigation efforts against high risk harms and other integrity problems, and manage safety related issues in the region and coordinate these efforts globally
  • Support the Company and its employees during emergencies
  • Support launches and different initiatives being driven across platforms
  • Travel frequently in North America and other parts of the world (periodically) and flexibility in covering different countries and backing up colleagues in other countries
Minimum Qualifications
  • Extensive experience in a security, safety or law enforcement role within the private sector
  • Experience with law enforcement agencies relating to requests for data
  • Experience in processing legal documents (e.g., civil and criminal subpoenas, court orders and search warrants)
  • Technical knowledge and experience related to cybercrime and online investigations
  • Experience working off hours, including the weekend and occasionally holidays, in order to support emergency matters
  • Presentation and communication skills
Preferred Qualifications
  • Prosecution or criminal investigation experience
  • Familiarity and experience with the legal system in North America
  • Technical knowledge of specific criminal areas such as cybercrime, child safety, human trafficking, frauds and scams, illicit drugs/firearms or terrorism
  • Extensive experience working with data protection authorities, financial institutions, and/or Internet industry associations

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