Barback - Sable Hotel at Navy Pier

3 weeks ago

Chicago, United States United Service Companies Full time
SUMMARY: The Barback assists and supports Bartenders to ensure prompt service and guest satisfaction. This associate is responsible for general stocking of all product and maintaining cleanliness of the bar and/or event space, cooler space and bar equipment.

This associate shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment.
Essential job FUNCTIONS:
  • Prepare food items needed in the preparation of drink service
  • Trash pickup and disposal at bar and bar service areas
  • Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
  • Responsible for completing tasks related to stocking, replenishing, cleaning, maintenance, and preparation of beverages under the guidance of the Bartender(s) and Maverick MODs
  • Performing day-to-day administrative tasks such as maintaining and organizing information files in order to deliver to Maverick MODs
  • Create and support an environment of "Teamwork" by helping a fellow employee or guest, without a second thought
  • Superior attendance and punctuality
  • Attendance in mandatory meetings, training, workshops, and/or seminars
  • Adhere to Maverick Hotels and Restaurants policies and procedures
  • Maintains and stocks adequate supplies of bar items such as glassware, cups, flatware, plateware, drink supplies, serving supplies, condiments, food items, etc.
  • Wash glassware and other serving equipment at bars
  • Stock refrigerating units with wine, beer, spirits, food, replace beer kegs, etc.
  • Replenish ice at bar and other designated areas by Maverick MOD and Bartender(s)
  • Clean and polish bar, counters, shelves, equipment, seating, tables, etc.
  • Complete closing duty task list, including restocking items, turning off lights, mopping floor, etc.
  • Ensure uniform and personal appearance are clean and professional
  • Welcome and acknowledge all guests according to Maverick Hotels and Restaurants standards
  • Anticipate and address guest service needs
  • Speak with others using clear and professional language
  • Ensure adherence to quality expectations and standards
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
  • Perform other reasonable job duties as requested by Maverick MODs
  • Adhere to departmental policies and procedures
  • Effectively communicate with peers, management, line and front of the house employees
  • Perform related duties as required by Maverick MODs
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Be courteous and kind to all guests, teammates, and Maverick Management
  • Maintain behaviours consistent with sexual harassment/hostile work environment policy dictated in the Maverick Hotels and Restaurants Employee Handbook
eXPERIENCE & eDUCATION:
  • High school diploma or equivalent
  • At least one year customer service experience required
  • At least six months food & beverage experience required
  • Prior experience as a Bartender or Barback.
  • Banquet or catering experience preferred
  • Prior banquets experience preferred
Job REQUIRMENTS:
  • Meets age to serve alcoholic beverages
  • Must be able to read, write and speak English
  • Must possess valid OLCC card
  • Must possess valid Food Handler's card
  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must be able to work in a fast-paced environment
  • Ability to work a flexible schedule that may include evenings, weekends and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must be knowledgeable and familiar with food and beverage industry
  • Must have a passion for creating an exceptional experience for all guests
  • Knowledge of various drink recipes and beverage service standards.

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