Night Auditor

We are currently looking for a Part Time 38 Night Auditor to join our team located at the The Inn at Treasure Valley

Summary:
Responsible for the operation of the Front Desk to include: room rental, reservation management, record keeping, report preparation, and guest relations in accordance with established policies and procedures.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains files, logs, and records
* Verifies and balances entries and records of financial transactions reported by various hotel departments during day, using adding, bookkeeping, and calculating machines
* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
* Ensures employees and resources complete assigned training and development
* Checks guests and group tours in and out of hotel
* Partners with all departments, Housekeeping, Maintenance, etc. to ensure they are aware of incoming and outgoing guests to ensure hotel amenities and services are available
* Serves as lead worker in assigned area
- Mentors, coaches and assists in training lower level staff
- May review the work quality and or quantity of lower level staff
- May provide input on performance appraisals for lower level staff
- May be required to act as Supervisor on Duty in the absence of the Supervisor to ensure all operational standards are maintained
- Serves as subject matter expert for work tasks and duties performed
- Oversees work of assigned staff for quality, quantity, compliance with internal controls, process, etc.
- May be responsible to adjust staff assignments based on business needs
* Prepares weekly reports
* Prepares monthly reports
* Audits and reconciles credit card receipts, cash received, and balances cash drawer across all shifts for accuracy and accountability
* May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained
* Performs all other duties as assigned

Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to handle difficult customers and situations
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Proficiency in computer applications specific to role
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:
* Intermediate skill using Excel for multiple purposes
* Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
* Operate point-of-sale terminal

Experience:

Nonessential:
* 3 years directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* Hotel environment
* Sometimes lift and or carry up to 25 lbs
* Standing up to 100% of shift