Director of Branch Operations

2 weeks ago

Fort Walton Beach, United States The James Allen Companies Inc Full time

The Director of Branch Operations will oversee the operational management and strategic direction of our client’s Fort Walton Beach location. This senior leadership role is pivotal in ensuring the effective delivery of our insurance products and services, maintaining high standards of customer satisfaction, and driving operational efficiency across all branches.

Key Responsibilities: • Provide strategic leadership and oversight for the day-to-day operations, ensuring alignment with company goals and objectives. • Lead, mentor, and develop service teams, fostering a high-performance culture and ensuring professional growth and development. • Oversee assigned workload and measure for optimum performance. • Manage schedules and out of office coverage to ensure clients’ needs are met. • Identify opportunities for increased efficiencies and/or team growth. • Conduct quarterly performance check-ins and annual performance review with all non-producer associates. • Communicate clear expectations if any performance improvement plans are necessary or in effect. • Ensure exceptional customer service standards are maintained across all branches, addressing client concerns promptly and effectively. • Identify and implement process improvements to enhance operational efficiency, reduce costs, and improve service delivery. • Ensure the branch complies with regulatory requirements and company policies, managing risk and ensuring best practices are followed. • Develop and monitor essential outcomes to assess and improve branch performance, reporting progress to VP of Operations. • Collaborate with the sales team to support business development initiatives, contributing to the growth of the company’s market share in employee benefits, property and casualty, personal lines, and surety. • Oversee the development and management of branch budgets, ensuring financial targets are met and resources are allocated efficiently.

Desired Education, Skills, and Experience: • Bachelors degree preferred • At least 5 years’ experience in commercial insurance • At least 7 years’ experience in a management role that includes people leadership, workload evaluations, training, coaching and mentorship • Excellent verbal and written communication skills • Ability to identify issues and implement effective solutions efficiently • Familiarity with AMS360 and ImageRight preferred • Strong organizational and multitasking abilities • High ethical standards and integrity • Collaborative attitude and ability to work as a team Important Notice: This position description is intended to describe the level of work required of the person performing the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation for applicants and colleagues who need them for medical or religious reasons.

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