![B. F. Saul Company Hospitality Group](https://media.trabajo.org/img/noimg.jpg)
Front Desk Supervisor
1 month ago
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
Responsibilities:
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control: Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
People Management and Training: Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul training policies. Promotes collaboration and positive, professional work environment.
Self/Workload Management: Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Safety/Risk Management: Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
Required Skills and Experience:
High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Hotel Front Desk Supervisor
3 months ago
Hamilton, United States Hotel Resource Full time**Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Great Wolf Lodge Hamilton OH **Hotel Front Desk Supervisor** **Company:** Great Wolf Lodge **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **Increased Rate! $17.75- Full Time** At Great...
-
Front Desk Sales Associate
4 weeks ago
Hamilton, United States PCRK Group Full timePCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Sterling, VA.PCRK Group has full-time and part-time positions available for an entry level sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail...
-
Front Desk Sales Associate
4 weeks ago
Hamilton, United States PCRK Group Full timePCRK Group is hiring for Full & Part Time Front Desk Sales Associateat our Bridgewater Falls location in Hamilton, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...
-
Front Desk Sales Associate
1 month ago
Hamilton, United States PCRK Group Full timePCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Sterling, VA. PCRK Group has full-time and part-time positions available for an entry level sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales....
-
Front Desk Sales Associate
2 months ago
Hamilton, United States PCRK Group Full timeJob DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associateat our Bridgewater Falls location in Hamilton, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership...
-
Front Desk Sales Associate
2 months ago
Hamilton, United States PCRK Group Full timePCRK Group is hiring for Full & Part Time Front Desk Sales Associateat our Bridgewater Falls location in Hamilton, OH. PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and...
-
Front Desk Sales Associate
2 days ago
Hamilton, United States PCRK Group Full timeJob DescriptionJob DescriptionPCRK Group is hiring for Full & Part Time Front Desk Sales Associateat our Bridgewater Falls location in Hamilton, OH.PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership...
-
Front Desk Sales Associate
4 weeks ago
Hamilton, United States Massage Envy Full timeDescription PCRK Group is hiring for Full-Time Front Desk Sales Associates . PCRK Group has full-time positions available for an entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We’re looking for...
-
Front Desk Receptionist
2 weeks ago
Hamilton, United States Podiatry Service Company LLC Full timeJob DescriptionJob DescriptionWe are seeking a part-time receptionist to work in our fast paced podiatric clinic.As a receptionist, you will be one of the first point of contact for our office. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting...
-
Front Desk Reception
1 month ago
Hamilton Township, United States Poblete Dermatology Full timeJob DescriptionJob Description Responsibilities:Greet and welcome visitors with a friendly and professional demeanorAnswer and direct phone calls in a polite and efficient mannerManage and organize incoming and outgoing mailSchedule and manage appointmentsPerform clerical duties such as filing, photocopying, and faxingHandle inquiries from clients and...
-
Hotel Front Desk Clerk
4 weeks ago
Hamilton, United States Bitterroot River Inn Full timeDescription Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...
-
Hotel Front Desk Clerk
2 weeks ago
Hamilton, United States Bitterroot River Inn Full timeDescription Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...
-
Hotel Front Desk Clerk
3 weeks ago
Hamilton, United States Bitterroot River Inn Full timeDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...
-
Hotel Front Desk Clerk
2 weeks ago
Hamilton, United States Bitterroot River Inn Full timeDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...
-
Hotel Front Desk Clerk
1 month ago
Hamilton, United States Bitterroot River Inn Full timeJob DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...
-
Front Desk Receptionist
4 weeks ago
Hamilton, United States Breeze Unlimited Full timeBreeze Unlimited is posting on behalf of Akina Pharmacy. At Akina Pharmacy, the shard purpose that drives us is to enrich the lives of the people in our care through compounded medications. As a people-first organization, we embrace the Entrepreneurial Operating System (EOS) to ensure our success by prioritizing the recruitment and development of exceptional...
-
Front Desk Coordinator
4 weeks ago
Hamilton, United States The Joint Chiropractic Full timeAre you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class...
-
Front Desk Agent | Hamilton Courtyard
2 months ago
Hamilton, United States Shaner Hotel Group Full timeJob Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to...
-
Ops Street Supervisor
2 months ago
Hamilton, United States Butler County Regional Transit Authority Full timeJob DescriptionJob DescriptionGreat at solving problems?Not about the 9a - 5p schedule?Want to stretch your people skills?The Street Supervisor is responsible for the efficient and orderly coordination of BCRTA services, including the supervision of front-line services, customer satisfaction, resource coordination, and direction of Vehicle Operators as...
-
Ops Street Supervisor
2 months ago
Hamilton, United States Butler County Regional Transit Authority Full timeJob DescriptionJob DescriptionGreat at solving problems?Not about the 9a - 5p schedule?Want to stretch your people skills?The Street Supervisor is responsible for the efficient and orderly coordination of BCRTA services, including the supervision of front-line services, customer satisfaction, resource coordination, and direction of Vehicle Operators as...