Associate Brand Protection Analyst

2 months ago

Wilmington, United States Corporation Service Company Full time
Job Description

Want to be part of something bigger?

We do too.

Associate Brand Protection Analyst - Mandarin Fluency

Wilmington, DE or Gaithersburg, MD

Monday-Friday, 800am - 5:00pm

Hybrid

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Some of the things you'll be doing...
  • Providing a primary point of contact for clients; 'Lead Analyst' role
  • Analyzing the content of websites and e-commerce listings to identify infringing content
  • Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
  • Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
  • Communication with customers around specific cases, outcomes and to gain product knowledge
  • Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
  • Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
  • Schedule regular customer calls
  • Track action items from these meetings
  • Handle current program requirements and questions
  • Escalate issues to commercial support teams as appropriate
What technical skills, experience, and qualifications do you need?
  • Business-level fluency in Mandarin is required
  • Business-level fluency in French, Italian, German, Japanese or Spanish is a plus
  • Excellent oral and written communication skills
  • The ability to write documents in commercial English
  • Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
  • Knowledge of branding/trademark issues is beneficial
  • Basic understanding of HTML and JavaScript highly desirable
  • Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
  • Experience of giving training/presentations will also be desirable
  • Strong customer focus; team working; problem-solving and analytical ability
  • Working well under pressure, with attention to detail
  • Excellent time- / deadline-management skills
  • The ability to work independently with minimal supervision, and be adaptable to client and organizational change
  • You will possess an inquiring mind, and a willingness to learn new skills.
#LI- CS1

#INDP

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About the Team

At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
  • CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
  • CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
  • Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.

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