Security Manager, Security Delivery

3 weeks ago

Newton, United States Stsarabia Full time

Security Manager, Security Delivery AddThis Sharing Buttons Job Location Jordan DESCRIPTION: **Our Culture:**

At STS we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the STS family.

**Job Description:**

Service Delivery Manager leads and directs multiple projects under limited supervision. The Service Delivery Manager leads projects from inception to completion, identifying and documenting project requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of project, and managing issues to resolution. Service Delivery Managers are responsible for the project over the entire project life-cycle (initiation, planning, execution, control, project closeout). They are also responsible for assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of the project. Service Delivery Managers are expected to build trust and relationships with clients and leadership through the delivery of successful outcomes.

The Service Delivery Manager will also assist in the development and support of key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across the organization Technical Teams at the direction of the direct manager to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

**Responsibilities**

* Working closely with customers to understand there business needs

* Ensuring contractual obligations are met and SLAs are met or exceeded

* Chairing weekly service reviews

* Analytics of security trends

* Assess the profitability of accounts

* Manage and mature stakeholder relationships

* Manage and create service improvements

* Increase profitability by identifying new business opportunities with existing clients

* Take ownership of customer satisfaction

* Act as the main point of escalation

* Maintain and develop documentation and knowledge base

* Manage transition of services into BAU in line with contract agreements

REQUIREMENTS:

* Experience in the management of two or more of the following : SIEM, EDR, Vulnerability Intelligence, SOAR, Penetration Test, Incident Response or Behavioral Analysis

* Security Certificate ( CISSP, Ethical Hacker, Incident Response, any other equivalent information security certificate)

* Understanding of incident response and Cyber Kill Chain

* ITIL v3 experience

* Background in a customer facing environment

* Experience working within a SOC

BENEFITS

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