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Customer Service Associate- Springdale, AR
2 months ago
Customer Service Associate - Springdale, AR Moore Advanced Inc. is looking for a Customer Service Associate in Springdale, AR. This position is 100% on site. Pay Rate: $21 for day shift, $22 for night shift. Temp to Hire: Yes. Day Position #5080: 5am-2pm or 8am-5pm. Candidates must be available from 5am-5pm. Night Position: 6pm-6am. Sunday-Tuesday, Wednesday-Friday, alternate day is Saturday. Day Position #2: Mon – Tues – Wed, every other weekend and as fill in when needed. 3 Main Duties: Answer emails, confirm deliveries, track for on-time delivery. You would be doing everything involved in dispatch except actually dispatching the trucks. Training: Will be Sun-Wed/every other Saturday for at least 3 weeks. Might be day or night. SUMMARY: The Customer Service Associate (CSA) has primary responsibility for managing the relationship between the carrier, customer, and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer’s organization, product needs, processes, and procedures, and partnering with the Sales team to provide the highest level of customer service to all accounts. This position will be a ‘floating/fill in’ position for a couple of different shifts/schedules (nights/early mornings) including some weekend coverage as needed. FULL DESCRIPTION: Serves as the primary contact between our client and the assigned external customers. Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution. Establishes and maintains positive, effective relationships with key internal contacts; utilizes several dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc.) to problem-solve for all business units; maintains knowledge of all client's policies, procedures, and software applications; maintains knowledge of external customers' organizational structure, procedures, and all other pertinent information; utilizes available resources to identify the most cost-effective solution to best service the needs of clients and the customer; identifies and implements creative solutions to resolve issues which negatively impact any aspect of the delivery process, to positively represent our client, their relationship with its customers, and accurate delivery of products to external customers. REQUIREMENTS: EDUCATION: High School EXPERIENCE: 1-3 years business experience in transportation or logistics, not just regular customer service COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day. COMMUNICATION SKILLS: Strong written, oral, and interpersonal skills; conflict management skills; ability to multi-task; positive attitude; problem-solving skills; negotiation skills. #J-18808-Ljbffr
