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Receptionist - Cranbrook House

1 month ago

Bloomfield Hills, United States Cranbrook Educational Community Full time
Description

Receptionist - Cranbrook House

Founded by Detroit philanthropists George and Ellen Booth in 1904, Cranbrook Educational Community is one of the world's leading centers of education, science, and art. Comprised of a graduate Academy of Art, contemporary Art Museum, House and Gardens, Institute of Science, and more than 1,600 students attending our Pre-K through 12 independent college preparatory Schools, Cranbrook welcomes thousands of visitors and students to its campus each year. Critics have called Cranbrook "the most enchanted and enchanting setting in America" and in 1989, it was designated a National Historic Landmark. The campus is located in Bloomfield Hills, Michigan, about 20 miles north of Detroit. For more, please visit our website: www.cranbrook.edu.

The Receptionist welcomes visitors to Cranbrook House, operates a multi-line telephone system to answer general incoming calls for the Cranbrook community, directs callers and visitors to appropriate personnel, and provides clerical support to the Human Resources department.

Responsibilities include, but are not limited to:

  • Welcome visitors to Cranbrook House, determine the nature of the visit, and announce visitors to appropriate personnel. This also includes providing general information to visitors to Cranbrook House and Gardens.
  • Answer incoming telephone calls with a positive and pleasant demeanor, determine purpose of the calls, and forward calls to appropriate personnel or department.
  • Effectively deal with negative or unpleasant encounters.
  • Retrieve messages from voicemail and forward them to appropriate personnel.
  • Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable.
  • Answer questions about Cranbrook and provide callers with address, directions, and other information, maintaining familiarity with Cranbrook events and activities in order to provide informed assistance.
  • Maintain check-in logbook at the front desk, making sure visitors and staff sign in and out.
  • Monitor visitor access in accordance with Cranbrook House security protocols.
  • Remain up to date on emergency procedures including lock-down procedures.
  • Update electronic calendars for scheduling of meeting/conference rooms and utilizes MRM meeting scheduling system.
  • Schedule benefit-related appointments as requested.
  • Perform other clerical duties as needed such as filing, alphabetizing, shredding, large mailings, proofreading, putting new hire packets together, data entry, and assisting with other HR projects.
  • Maintain a level of attendance, punctuality and performance consistent with Cranbrook policies.

Requirements:

  • A High School Diploma or GED is required.
  • Requires 6 months of related experience and a basic knowledge of the equipment required to perform the job including the telephone and computer.
  • Requires experience with Microsoft Word (basic experience with Excel and database entry is preferred), with accuracy and attention to detail required.
  • Must have excellent customer service skills with the ability to interact positively and effectively with internal and external constituents both on the phone and in person.
  • May deal with confidential information where strict maintenance of confidentiality is required.

Cranbrook offers competitive compensation and a unique environment that values collaboration.

For consideration, please submit a resume and a cover letter.

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