ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for a Part-Time Ticket Sales Representative at Old National Events Plaza. This position is responsible for assisting in daily ticket office duties, selling tickets to events and shows and assisting with phone calls and other guest needs. Position would work on an as needed basis for primarily theater shows.

ESSENTIAL DUTIRES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Opens and/or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons using the Ticketmaster system; accepts payment and makes change accurately.
• Communicates efficiently with patrons regarding ticket sales via email and phone.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Ticket Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

QUALIFICATIONS

• High school diploma or GED equivalent is necessary
• Ability to count money, make change accurately
• Ability to multitask
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
• Good problem solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations

COMPUTER SKILLS

• Knowledge of Ticketmaster desired, but not necessary.
• Must have experience in Microsoft Office Suite, including Word, Excel and Outlook.
• Typing skills - preferred 40 wpm or greater

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. The employee is required to work some evening and weekend hours, possibly including holidays.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

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