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Fuel Dock Attendant Seasonal Crew

3 months ago

Sidney, United States go2hr Full time

**Formal & Experiential Education**

* Sidney ** Fuel Dock Attendant Seasonal Crew**

Job Description: **Fuel Dock Attendant Seasonal Crew**

**Start date:** Flexible

**Location:** Sidney, BC

**Contact:** Cara Dickinson, Human Resources

**Business Overview**

Van Isle Marina is one of the largest full-service marinas in British Columbia. Family owned and operated since 1955, we are committed to providing excellence and value in every marina experience. Our services are designed to enhance the relaxation and fun of the boating lifestyle, and to leave customers free to enjoy cruising the coast.

**The Position**

Fuel Dock Crew work on our fuel dock and are the first point of contact to welcome and engage our marina customers arriving by boat. The crew member has a hands-on multi-faceted role which requires both working alone and as part of a team. Fuel Dock Crew work efficiently and effectively to support excellent marina customer experiences. The crew member ensures the highest standard of operations, safety, and cleanliness of the fuel dock. Strong aspects of this role are selling fuel, coordinating nightly moorage, and establishing relationships that encourage repeat business. This position reports to the Fuel Dock Supervisor.

**Employment Advantages**

Join an engaged team of 30+ individuals committed to providing an exceptional customer experience.

Rewarding position

Fun and friendly co-workers

Spectacular on-the-water setting

Above-average compensation

Personalized training

Parking, personal lockers & dedicated breakroom fridge & microwave

Helly Hansen uniforms

Crew summer celebrations

Job Requirements/Qualifications: **Qualifications**

Enthusiastic, confident, and outgoing attitude

Excellent communication skills: face to face, telephone, and radio

Demonstrate customer service skills

Organizational skills in a fast-paced environment

Work independently and as part of a team

Boating experience an asset

Pleasure Craft Operators Card a plus

**Accountabilities**

**Self-Leadership**

Arrive to work on time and in uniform

Take pride in work quality, workspace organization, and personal appearance

Follow through and report on day-to-day activity

Participate in training and development

Participate in the performance management process

**Department Operations**

Welcome and engage guests

Sell fuel and coordinate nightly moorage

Observe department operating procedures and cost control measures

Clean, maintain, and organize fuel dock property and inventory

Understand and convey company policies and procedures with diplomacy

**Health & Safety**

Provide daily maintenance of the fuel dock

Operate in accordance with legislation, regulations, and company policies

Participate in safety exercises

Respond appropriately to emergencies

**Supports**

Work co-operatively with crew, supervisors, and managers

Communicate through company intranet

Meet regularly with Supervisor

**Cultural Compass**

The Marina purpose, values, and vision should be used as a tool to align decision making within the company. These statements also provide a clear direction of where we are going and how we get there, as individuals and as a company. The performance management process is directly related to this standard presented in the statements below.

**Purpose**

Excellence and Value in every Marina Experience

**Values**

Engaged relationships with integrity

Stakeholders achieving effective and intentional results

Active partners in our natural and social community

**Vision**

The premier marina in the Pacific Northwest, founded on everlasting values, with a reputation for unparalleled personal service experiences.

Standards for Excellence and Value

Choosing an enthusiastic attitude and approach

Observing the uniform and maintaining a professional appearance

Engaging every guest with an appropriate greeting at eye level and a smile within a reasonable distance

Actively searching for ways to address the guest by their last name

Ensuring the guest is always an immediate priority

Never leaving a guests inquiry unanswered. In an efficient and professional manner ensuring the guest is introduced to the next marina representative who does have the answer

Being knowledgeable about all marina services and being able to make service recommendations to guests

Always thanking every guest for their business

Applying marina branding that is consistent with our marketing plan to all communications: electronic, letters, phone, emails, fax sheet, etc.

Guaranteeing the facility is well maintained, pristine, and formal

Following through with our commitments

About: Van Isle Marina is one of the largest full-service marinas in the Pacific Northwest located in Sidney, British Columbia. Family owned and operated since 1955, we are committed to providing excellence and value in every marina experience. Our services are designed to enhance the relaxation and fun of our guests boating lifestyle and to leave them free to enjoy cruising the coast.