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Customer Care Representative

3 months ago

Tallahassee, United States Rose International Full time
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

***Only qualified Customer Care Representative candidates located in the Tallahassee, FL area will be considered due to the position requiring a 100% onsite presence***

Qualifications:

High School diploma or GED required No previous experience required Knowledge of basic computer operations

Customer Care Representative Responsibilities:

Answers and greets customers’ calls in a courteous, friendly, and professional manner using the Client's policies, procedures, and/or practices Listens attentively to customer needs/concerns; demonstrates empathy Clarify customer requirements; probe for and confirm understanding of requirements and/or problems as the first contact resolution Confirm customer understanding of the solution and provide additional customer assistance/education, as needed Prepare and complete accurate work and update customer tickets/files via the system Conduct correspondence with customers and team members Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests Effectively transfer misdirected customer requests to the appropriate party Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Occasionally use decision-support tools to answer complex questions or to verify subject matter details Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking Offer solutions to issues that are often non-standard/non-routine and require some clarification Maintain a broad knowledge of the Client’s services. This role is the Tier I position for the various towers of services, such as Benefits, Organization Management, Human Resources, etc.; therefore, you may be specializing in one knowledge tower or various knowledge towers Other duties, as assigned by your immediate supervisor and/or manager

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate, converse with, exchange, and assess information. The employee is frequently in a stationary position but may occasionally move from this position. In addition, the employee will constantly operate office equipment, including telephone and computer with multiple screens.

Benefits:

For information and details on employment benefits offered with this position, please visit

here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website

here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise,

please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).