Patient Care Coordinator

Be a part of a team dedicated to helping people build familiesFertility Centers of Illinois is one of the nation's leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.FCI is now part of US FertilityUS Fertility is the largest physician-led partnership of top-tier fertility practices in the United States.The work we do building families offers stimulation, challenge, and personal reward.At Fertility Centers of Illinois, we believe that every person, every couple, deserves compassionate care during the fertility treatment process. Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.Our goal is simple: to provide the highest quality of care that results in a healthy pregnancy for our patients.Together, we make families happenEleven (11) nationally and internationally recognized, fellowship-trained physiciansOver 42,000 babies bornMore In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997State-of-art facilities offering a less costly alternative than hospitals.The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialistsOne of the nation's first fertility practices to integrate holistic/mind-body approaches to complement medical treatment.Every day of every year, Fertility Centers of Illinois brings three (3) babies into the worldWhat if each day you could...Make a difference in the lives of others.Fulfill the dreams of parenthood for a couple or individual.Work in a team environment that has a common goal.See challenges as opportunities to excel and grow as an individual while contributing to an important mission.You can do this here at Fertility Centers of IllinoisWe are looking for a Patient Care Coordinator to provide coverage at our Mokena office.The schedule for this full-time position is Monday-Friday, with mandatory occasional weekend rotations.Individual must be flexible. Overview: The Patient Care Coordinator functions as a team member who, under the direction of the Office Manager, provides support to patients, physicians and multidisciplinary teams to facilitate patient care within the clinic. The patient services coordinator is responsible for maintaining patient satisfaction by providing non-medical patient services, problem solving, training and supporting front desk reception and checkout personnel.SCOPE: This non-exempt position reports to the Office Manager.ESSENTIAL FUNCTIONS: (In compliance with the American with Disabilities Act, ADA, this description identifies the essential components of the job required to be performed with or without reasonable accommodations. Requests for reasonable accommodations to facilitate the performance of these essential functions will be given careful consideration.)A. Patient InteractionMeets with new patients and assists with coordination of needed prescreening/testing in conjunction with physician orders.Schedules injection classes and/or confirms class appointment with patient as needed by team or office.Provides patient education regarding clarification of physician instructions, medication instruction, and anticipatory guidance under the supervision of the RN.Establishes a compassionate environment by providing excellent customer service, anticipating anxieties, answering questions, providing support.Assures quality care by adhering to Practice standards; follows clinical operations policies and procedures, as well as standards of care set by the state and other governing agency regulations.B. Clinical/Technical DutiesDocuments patient care services by charting in patient and department records including the electronic medical record (EMR). Utilizes the computer in entering labs and printing labels. Completes fee tickets as appropriate.Maintains safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support if needed.Authorized to receive and disseminate lab results from outside laboratories to the patient's RN and/or physician for review and follow up as necessary. Assists the primary clinical teams with daily results as needed. Communicates results to patients via call backs under the supervision of the RN. Utilizes the EMR to provide consistent and timely patient follow up and management of testing and cycles.C. AdministrativeInitiates patient charts and sets up check lists in the EMR.Scans forms, records, and other information as needed into the EMR. •Responsible for generating and maintaining patient prescreening and testing checklists in conjunction with clinical protocols.Communicates with financial coordinator to ensure authorizations obtained prior to testing or starting a cycle. Assists with completing and routing needed insurance forms (i.e., insurance questionnaires). Faxes test results to financial coordinator and/or insurance plan as needed.Utilizes scheduling system for purposes of managing the primary physician's schedule and scheduling patients for the primary physician.Communicates problems to the primary clinical team, i.e. prescreening/testing or financial concerns.Reviews patient records for completion of prescreening inclusive of medical history, appropriate laboratory work, and informed consent.Checks that consents are current and entered into the EMR. Informs patient/couple of consents needing to be updated.Assists in obtaining authorizations for medications. Communicates with insurance plans and pharmacies to ensure patient able to obtain medications in timely manner.Schedules and follows up with patients as necessary.Documents laboratory results in the EMR checklists after review the by RN and/or physician.Documents delivery data in the EMR. Reviews lists for team's patients needing delivery data entry and notifies RN/assists RN with collection.Prepares patient information packets as needed. •Assists team with correspondence and other administrative tasks as needed.Contributes to the upkeep of office equipment and daily "operational" functions within the office. (i.e. fax, printer, mail, filing, coping).D. Team Communication and InteractionAssists the clinical team to resolve patient problems and needs by utilizing multidisciplinary team strategies.Communicates with other offices if patient to be monitored or have procedure there to ensure accurate information available and needed testing entered as an order in the EMR.Assists in patient retention activities through utilization of the Patient Care Module in the EMR to continually improve services and productivity, increase patient retention, and enhance patient satisfaction.Reliable - reports to work on time, as scheduled, ready to work on a consistent basis.Covers weekends and holidays as assigned.FCI requires all applicants to be fully vaccinated for COVID-19 before commencing employment. New hires will be required to furnish proof of full vaccination prior to their start date.There may be alternative for an approved exemption based on bona fide medical or religious grounds. High School Diploma required, Associate degree preferredMinimum 2 years' experience in a hospital or medical setting preferred. Womens health experience is a plus.Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customersExceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving issuesAbility to balance multiple priorities and effectively handle challenging situationsExcellent verbal/written communication skillsAbility to travel between clinic locations on an as needed basisAbility to access, input, and retrieve information from a computer, knowledge of select medical software programs including NextGen preferredAbility to work well in a very fast-paced environment while maintaining professionalism, composure and an individualized, compassionate approach to patient care.Knowledge of basic office procedures and office machines (i.e. computer, fax, copier, etc.)Ability to actively listen, resolve conflict, and work as part of a multidisciplinary team.Weekend coverage and travel to other clinic locations to cover are required as needed.The Fertility Centers of Illinois can offer you the following benefits:An amazing opportunity for you to make a transformative difference in people's livesMedical (Blue Cross/Blue Shield), dental, life, 401K, STD, LTD, life insurance and vision coverage for full-time employees.A very generous PTO policy and seven (7) paid holidays.Pre-tax commuter benefits.Tuition reimbursement ($4,500.00) for full time employees after one yearFlexible Spending Account.All offers of employment with Fertility Centers of Illinois are contingent upon the background check, drug screen and reference check process.