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Guest Service Agent

4 months ago

Washington, United States Rosewood Hotel Group Full time
Competitive Benefits

Free Parking (if available)

Medical, Dental, Vision Benefits

Competitive Pay Rates

401k Plan and after 1 year up to 3% Match

Paid Time Off (Vacation time, Holidays, Sick and more)

Complimentary Room Nights

Restaurant Discount- 50% off F&B

Complimentary Meal during your shift

Life Insurance and AD&D

Complimentary Short-Term Disability

Long-Term Disability

Pre-tax commuter benefits

Flexible schedules

Tuition Reimbursement up to $500 per year

A clear career pathway - career advancement opportunities

Relationship Hospitality.

It's in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It's a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.

Guest Service Agent
Assist guests upon arrival with their vehicle(s) and luggage. Escort guests to their rooms and inform them of all hotel services and facilities. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout their stay. Thorough knowledge of all hotel services and amenities. Performs the daily responsibiliti es of this position and assists Front Office where necessary to ensure optimum service to guests/visitor s while maintaining a positive attitude. All candidates must have a Valid Drivers License and the ability to drive a manual vehicle

RESPONSIBILITI ES:

*Personally meet and greet our arriving guests at curb-side; opening car doors and securing their luggage and personal items prior to check-in.
*Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
*Ensure that standards are maintained at a superior level on a daily basis.
*Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
*Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
*Maintain positive guest relations at all times
* Flexibility to work shifts that will include early mornings, evenings, weekends and holidays.
*Be familiar with all hotel services/featu res and local attractions/ac tivities to respond to guest inquiries accurately.
*Resolve guest complaints, ensuring guest satisfaction.
*Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
*Ensure that the GSA area is attended at all times; that all posting positions are maintained.
*Ensure knowledge of hotel services, features, and amenities.
*Document guest calls/requests for luggage assistance.
*Maintain security and accurate record of all guest cars and keys that were issued to Bell/Door Staff.
*Must perform their job functions to the hotel's expected level of service.
*Assist front office staff whenever necessary in performing all job functions.
*Accommodate all guest requests in an accurate and efficient manner.
*Coordinate group luggage requirements and delivery.
*Being personally responsible for extending farewell pleasantries to all our departing guests.

*Assist guest with transportation

*Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas.
* All other duties as required by Direct Manager and Supervisor.

Q UALIFICATIONS:

Experience: Minimum two years' experience as a Guest Service Agent or Front Office Agent in a luxury or ultra-luxury hotel.

Education: High school diploma or equivalent education preferred.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentialit y of guest information and pertinent hotel data.

Technical Skills: Thorough knowledge of hotel services and amenities; ability to compute basic arithmetic; provide legible communication and directions; ability to ascertain departmental training needs.

Language: Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & C ertifications: Valid Drivers License and the ability to drive a manual vehicle

* Position pays $17/hour plus directly tipped

Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.