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Customer Service Representative

1 month ago

Sioux Falls, United States Aire Serv Full time

Replies within 24 hours

Benefits:

  • SEP IRA Plan
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
With over 200 locations across the United States and Canada, Aire Serv is a trusted name in heating and air conditioning installation, maintenance, and repair. We pride ourselves on putting clients first and getting the job done right the first time, every time. Our team of qualified experts is dedicated to living our code of values-Respect, Integrity, and Customer Focus-all while having fun in the process

Role Overview:

As a Customer Service Representative, you will be a key member of our team, representing Aire Serv on support calls. Your responsibilities will include handling service requests, managing customer complaints, and scheduling appointments. By exemplifying our code of values, you will show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. Driven to provide the highest level of customer service and satisfaction, you are adept at managing a variety of situations daily.

Specific Responsibilities:
  • Conduct outbound sales calls
  • Receive incoming calls professionally and courteously
  • Schedule appointments efficiently
  • Assign daily work/calls to team members
  • Perform marketing and sales functions to generate additional business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing operations and procedures, and preparing and reviewing purchase orders
  • Perform other duties as needed, including cross-training in related positions
Job Requirements:
  • Minimum of two years of customer service experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude
  • Team player capable of working independently
  • General computer knowledge, including Microsoft Office
  • Typing skills are a plus
Perks and Benefits:
  • Free Health Insurance: Comprehensive coverage for all employees.
  • Company Celebrations: We value your family at home just as much as your work family.
  • Paid Vacation: Enjoy your time off with our generous vacation policy.
  • Paid Holidays: Six paid holidays each year.
  • SEP IRA Plan: With up to a 3% match to help your future.

Ready to Join Us?

We are actively interviewing for this position. Apply today, and our hiring manager will be in touch with you soon

Compensation: $18.00 - $22.00 per hour

We believe in doing the job right. And part of the job is creating a company worth working for. So when you put on that Aire Serv® uniform, you become part of a place that will take care of you the way our franchise owners take care of their own family and friends. Grounded in honesty, integrity, and no surprises. Excellent customer service can't happen without happy, motivated, and committed employees. Which is where you come in. People like you make what the Aire Serv franchise owners do possible and creating a team that shares and exemplifies our values is as important as providing quality service for heating and cooling systems.

*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Aire Serv® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.