Sales Manager

Job Description
The Mountain View Grand Resort & Spa is actively searching for a highly motivated, detailed, and service-oriented Sales Manager to join our team of professionals.

This is a Full-Time position, with regular shifts to include some weekends or nights based on event schedule.

The Mountain View Grand Resort & Spa offers scenic views of the Mt. Washington and Presidential Range in New Hampshire. Our hotel offers 141 guest rooms, restaurants, family-friendly playground and game room, reading, movie theatre and meeting spaces. Unique to Mountain View Grand Resort & Spa is our outdoor activities and on site fiber farm. Come walk our trails, play a round of golf, enjoy axe throwing or stop by to see our Llamas, alpacas, mini donkeys, goats and sheep.

Job Summary:

Develop proposals for all guest inquiries, prepare contracts, group resumes, and detail BEOs for all room blocks, corporate or group sales, and/or social and wedding events. Distribute resumes and BEOs as finalized.

Solicit hotel room, local negotiated rates, banquet/event catering business. Calls on past and prospective customers to solicit bookings.

Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

Drive revenue management decisions including participation in weekly revenue management calls with brand partners.

Review monthly and weekly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

Assists in the development of marketing strategies and implements promotional campaigns to maximize sales potential and increase business.

Presents and proposes approved rates and packages.

Establishes strong relationships with the surrounding community and clientele through regular calls, visits, emails, etc. Screen all calls and inquiries of the sales office.

Accurately communicates cost to client, reconciles room, food and beverage, and event revenue, and provides final billing to client.

Timely responds to guest feedback and communicates feedback with other department managers as necessary. Attend operational meetings weekly.

Coordinate and lead site visits with potential clients.

Experience and Skills
Desired Characteristics for a Marketing Leader

Strategic

Analytical

Creative

Strong verbal and written skills

Able to understand the complexities of the resort

Energetic, flexible, resourceful

Able to understand all segments for the property (ie Weddings, Catering, Group, Leisure, Business Travel)

Hotel Specific Essential Functions:

Ability to remain standing for 8 hours.

Ability to remain in a stationary position for 8 hours.

Ability to occasionally move and lift up to 50 lbs.

Ability to walk the property and grounds regularly.

Ability to visually survey areas and assess needs.

Ability to remain stationary, viewing a computer screen and typing for up to 8 hours.

Ability to lift, roll, and stretch in order to move tables and chairs on a regular basis.

Ability to move up and down stairs frequently throughout shift.

Ability to bend frequently and repetitively during a shift.

Ability to use repetitive manual dexterity.

Ability to move quickly based on guest needs.

Ability to frequently communicate and exchange accurate information effectively.

Ability to read, write, understand and speak English.

Technology and Equipment:

Microsoft Office, including Outlook, Word, Teams, and Excel programs

Property Management System

Point of Sale System

Sales/CRM Tracking System

Various web-based marketing programs

Working Environment:

Hotel property with approximately 141 guest rooms.

Group and solo work.

Practice and observe all safety procedures.

Job Benefits
Benefits:

Hay Creek offers an extensive benefit and incentive package, including;

• Competitive Wages
• Standard Annual Performance/Salary Reviews
• Merit and Cost of Living Adjustments
• Complimentary Meals Daily
• Free Parking
• Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
• Discounts at specific property partners (NEIRA, Historic Hotels of America)
• 50% Discount when Dining at any HCH Property
• Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
• Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
• Supportive, open-door policy work environment
• Work Culture that is fun, energetic and motivating
• Employee Recognition Program - 'Delight and Surprise Dollars'
• Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.

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