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On Call Banquet Server

4 months ago

Stockbridge, United States Red Lion Inn Full time
Job Purpose:

Will work in conjunction with the Sales and Events Coordinator to provide a prompt and accurate food service during an assigned banquet while providing a level of hospitality that exceeds guest expectations.

Essential Duties and Responsibilities:

  • Exemplifies superior guest service and promotes an atmosphere that supports the MSH mission.
  • Responsible for timely set-up of all banquet functions.
  • Responsible for breakdown and properly storing and caring for banquet equipment.
  • Cleaning and maintaining function spaces
  • Ensures timely replenishment of buffet in all banquet functions.
  • Maintain a high level of cleanliness and awareness of sanitary practices.
  • Responsible for serving food and beverages in the order and expectation of the Director of Restaurants to ensure consistency, timeliness, and proper temperature of all products.
  • Replenish beverages as necessary
  • Promptly bus dishes as guests complete each course or meal segment at the end of the meal or function
  • Relay important information about orders, allergies, and special requests to the appropriate person.
  • Anticipate guests' needs and exceed customer service expectations.
  • Present in a professional appearance and mannerisms.
  • Other duties as assigned.
Education and Certifications:
  • ServSafe Certification
  • TIPS Certified
  • Allergen Awareness Certification
Specialized knowledge:
  • Excellent attention to detail
Skills:
  • Strong interpersonal and motivational skills with the ability to effectively instill cooperation in staff and a welcome feeling in guests
  • Must be guest service orientated with ability to work with diverse groups of people
  • Ability to handle stressful situations, work well under pressure and perform under time constraints.
  • Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
  • Must be effective in problem solving in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work any schedule
Physical:
  • Ability to bend, stoop, stand for long periods of time
  • Lift 30 pounds
  • Push carts weighing up to 100 pounds