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Co-op Cashier

2 months ago

Bozeman, United States Bozeman Community Food Co-op Full time
Job Details

Job Location
Co-op West Main - Bozeman, MT

Salary Range
$19.00 Hourly

Part-time and full-time positions are available Sunday-Saturday. Let us know what works with your schedule

Purpose: Provide friendly, attentive, and prompt service for customers while cashiering, stocking, and facing groceries in an efficient and accurate manner.

Specific Responsibilities of Cashiers

Customer Service & Cashiering
  • Maintain awareness of and acknowledge customers standing in line; proactively call for back up as needed.
  • Check out all purchases efficiently and accurately, ring prices and PLUs correctly and into the appropriate department. Fix any mistakes with the help of PIC or managers.
  • Comply with regulations regarding SNAP benefits/EBT cards, and alcohol sales.
  • Assist other cashiers with customer service tasks, i.e., bagging groceries, selling memberships and related paperwork, returns, special orders and carryout.
  • Be familiar with Co-op policies and department products to better answer customer questions referring unresolved inquiries or problems to a manager or shift supervisor.
  • Be informed about the benefits of membership and provide customers with membership materials as requested.
  • Help customers with placing and picking up special orders, as designated.
  • Provide information to the Front End Service Manager or Front End Assistant Manager regarding price discrepancies.
Cash Responsibilities (when in closing and opening shifts, as directed)

Both opening and closing:
  • Ensure that the key to the count room and cash drawers is always secure and never shared.
  • Maintain security of store during shift, ensuring that store is opened and closed following security procedures; ensure that cash cabinet remains locked.
  • Count and verify accuracy of cash box and all drawers, complete excel logs and ensure cash is always secure.
Co-Go Duties - as assigned
  • Review, prioritize, and manage curbside orders as they are placed.
  • Remain informed utilizing communication log; communicate effectively with teammates, Front End Service Managers, ROPs Director, Scan, and Produce Staff to ensure smooth operations.
  • Select online order items in a timely, efficient, and careful manner following the Co-Go standards to ensure order quality.
  • Provide excellent, proactive service answering phone calls and contacting customers as necessary.
  • Use a digital tool in selecting and check-out processes, communicate, document, and troubleshoot issues.
  • Properly bag and/or package orders, safely transport to and from staging area, and load orders to customer vehicles.
  • Organize, clean, and prepare staging area(s); comply with company regulations/standards for product freshness, food safety, and sanitation.
Other
  • Assist in stocking and facing departments throughout the store as directed to ensure a clean, abundant, and inviting atmosphere for customers.
  • Follow all safety procedures.
  • Complete other duties as assigned.
Qualifications
  • Experience with customer service, retail sales or stocking, that demonstrates the ability or aptitude to successfully meet all expectations listed above desired.
  • Ability to lift up to 30 lbs. throughout shift, occasionally up to 50 lbs.; ability to lift product overhead and/or climb ladders with product.
  • Ability to stand for long periods and to bend and twist repeatedly.
  • Ability to work a flexible schedule to meet the needs of the business; some early mornings, daytime, evenings, holidays, and weekend shifts may be required.