Licensing
2 weeks ago
Role: Licensing Coordinator-1210
Estimated Duration: 6+ months
Location: Phoenix, AZ
Position Description
Responsible for processing and securing customer information, receipts, and confidential documents related to Public Health Licensing Services. Enters data into databases, tracks documents, and ensures deadlines are met. Generates and distributes letters, provides specialized guidance to customers, and handles complex inquiries professionally. Interprets and applies statutes and policies, manages physical and electronic files, scans documents, and provides administrative support for special projects. Maintains file room organization and follows record retention schedules. Other duties as assigned.
Skills Required
Use of computer software for accurate generation of letters, licenses, certificates and other documents in compliance with relevant laws, rules, regulations, policies and procedures; providing accurate information regarding appropriate laws, rules, and regulations or directing requests for information to appropriate staff; dealing with the public using appropriate tact and resourcefulness; entering efficient and accurate data entry into related computer databases; tracking document flow and monitoring deadlines; accurate filing documents in public files, and locating files and documents upon request.
Skills Preferred
A couple of years of customer service. NOT looking for call center experience.
Experience Required
Customer service techniques; office policies and procedures and computer database sufficient to process documents; basic computer office suite software and computer data entry; health services, healthcare laws, rules, and regulations; office personnel sufficient to direct incoming telephone calls to the appropriate person; basic filing procedures sufficient to file documents in appropriate locations and locate specific files and documents as required
Education Required
High school diploma preferred; may substitute customer service experience.
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