Off-shift Dispatch Customer Service

1 month ago

Springdale, United States Moore Advanced Inc Full time

Moore Advanced Inc. is looking for Off-shift Dispatch Customer Service in Springdale, AR

Contract to possible Permanent.

Pay Rate- $21.00

This position is 100% on site.

Job Description

Schedule is This position will be a 'floating/fill in' position to support WEEKEND work. Individual must be willing to work a schedule that includes weekends Sat/Sun work hours every week.

SUMMARY: The Off-shift Dispatch Customer Service has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts.

The Off-shift Dispatch Customer Service manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.

This position will be a 'floating/fill in' position to support WEEKEND work. Individual must be willing to work a schedule that includes weekends Sat/Sun work hours every week.

FULL DESCRIPTION: Serves as the primary contact between our client and the assigned external customers.

Responsible for all aspects of the relationship including analyzing incoming emails and determining a prompt resolution.

Establishes and maintains positive, effective relationships with key internal contacts.

UTILIZES SEVERAL DISPATCH SYSTEMS (TES, LME, FOUR KITES, OTR)

EXTERNAL SCHEDULING SYSTEMS (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK, etc)

TO PROBLEM SOLVE FOR ALL BUSINESS UNITS.

REQUIREMENTS: EDUCATION: Bachelor s degree or equivalent work experience in transportation or logistics

EXPERIENCE: 1- 3 years business experience

COMPUTER SKILLS: Proficient with MS Office applications required; majority of business is conducted via email up to and possibly exceeding 300 per day.

COMMUNICATION SKILLS:

Strong written oral and interpersonal skills;

Conflict Management skills; Ability to multi-task;

Positive attitude; Problem Solving skills; Negotiation skills

Moore Advanced Inc., does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Nothing in this policy will be interpreted, applied, or enforced to interfere with restrain or coerce employees in the exercise of their rights under Section 7 of the National Labor Relations Act (29 U.S.C. § 157).

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