Store Customer Service Specialist

7 days ago


Lancaster, Pennsylvania, United States The Sherwin-Williams Company Full time
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work within a 20-mile radius of Store #1850, located at 1602 Lincoln Hwy E, Lancaster, PA 17602
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assist customers in person and over the phone by determining needs and presenting appropriate products and services
  • Build productive trust relationships with wholesale and retail customers
  • Process sales transactions accurately and consistent with policies and procedures
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products, as needed, to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries, as needed
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Minimum Requirements:
  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish


  • Lancaster, Pennsylvania, United States Sherwin-Williams Full time

    Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer...


  • Lancaster, Pennsylvania, United States Sherwin-Williams Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...


  • Lancaster, Pennsylvania, United States The Sherwin-Williams Company Full time

    Job DescriptionThis is an exciting opportunity to join The Sherwin-Williams Company as a Store Customer Service Specialist. As a key member of our retail team, you will play a vital role in ensuring exceptional customer service and sales experiences.Key Responsibilities:Provide excellent customer service and support to customers in-store and over the...


  • Lancaster, Pennsylvania, United States Staffing Service USA Full time

    We are seeking a customer service oriented Medical Collections Rep for a full-time position in Lancaster, PA Hours: M-F 10 am-6:30 pm Generous commissions and benefits available for the Collections Specialist upon hire What we offer all Collections Customer Service Representative, Customer Service, Collections, Medical, Representative, Retail, Staffing


  • Lancaster, Pennsylvania, United States The UPS Store #1005 Part time

    Job Description Job Description Are you looking for a fun and energetic team to work with? We are looking for you to be our Part-Time Center Associate You will be apart of a team that delivers world-class customer service to all of our retail customers by receiving and processing packages for courier shipments. This job also includes operating copiers, fax...


  • Lancaster, Pennsylvania, United States The Sherwin-Williams Company Full time

    Job SummaryThe Sherwin-Williams Company is seeking a skilled and customer-centric individual to join our team as a Store Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer experiences and achieving sales goals.Key Responsibilities:Provide exceptional customer service and support to customers in-store and...


  • Lancaster, Pennsylvania, United States The Sherwin-Williams Company Full time

    We are looking for a talented Customer Experience Specialist to join our team at The Sherwin-Williams Company. As a Customer Experience Specialist, you will play a critical role in delivering exceptional customer experiences, building strong relationships with customers, and driving business growth.About the Job:Ensure high levels of customer satisfaction...


  • Lancaster, Pennsylvania, United States Premier Rental Purchase of HarrisburgLancaster Full time

    Company OverviewPremier Rental Purchase of Harrisburg/Lancaster is a leading provider of equipment rental services, offering a wide range of products to meet the needs of our customers.Job DescriptionWe are seeking a highly motivated and customer-focused Rental Experience Specialist to join our team. As a key member of our sales and customer support team,...


  • Lancaster, Pennsylvania, United States Staffing Service USA Full time

    We are seeking a customer service oriented Medical Collections Rep for a full-time position in Lancaster, PA Hours: M-F 10am-6:30pm Generous commissions and benefits available for the Collections Specialist upon hire What we offer all Collections / Customer Service Reps:Supportive team environment Extensive training Benefits offered Casual work...


  • Lancaster, Pennsylvania, United States Sherwin-Williams Full time

    Job Summary:We are looking for a skilled and detail-oriented Sales and Customer Experience Specialist to join our retail team. In this role, you will be responsible for delivering exceptional customer experiences, processing sales transactions accurately, and maintaining a clean and organized store environment.Key Responsibilities:Deliver exceptional...


  • Lancaster, Pennsylvania, United States Kontoor Brands, Inc. Full time

    About UsKontoor Brands, Inc. is a global leader in the apparel industry with a portfolio of iconic brands including Wrangler, Lee, and Rock & Republic. Our company operates over 140 retail stores across the globe and employs more than 15,000 people in 65 countries.Job SummaryWe are looking for a highly skilled and customer-focused individual to join our...

  • Customer Service Lead

    4 weeks ago


    Lancaster, Pennsylvania, United States Burlington Part time

    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead Overview:As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading...


  • Lancaster, Pennsylvania, United States Circle K Full time

    JOB DESCRIPTION Store 2709088: 1205 N. Main St. L, Lancaster, South Carolina 29720 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. ...


  • Lancaster, Pennsylvania, United States Chico's Full time

    Job Description">The Sales Associate is a critical role in our stores, responsible for providing exceptional customer service, driving sales growth, and maintaining high standards of store operations. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply.">Key...


  • Lancaster, Pennsylvania, United States Premier Rental Purchase of HarrisburgLancaster Full time

    Benefits:Bonus based on performanceFlexible scheduleOpportunity for advancementGeneral Purpose:Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and...


  • Lancaster, Pennsylvania, United States Premier Rental Purchase of HarrisburgLancaster Full time

    Benefits:Bonus based on performanceFlexible scheduleOpportunity for advancementGeneral Purpose: Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and...


  • Lancaster, Pennsylvania, United States The GIANT Full time

    Job Summary:The GIANT Company is seeking a dedicated and customer-focused Customer Service Representative to join our team. As a key member of our retail store staff, you will play a vital role in providing exceptional service to our customers and supporting the overall success of our store.**Key Responsibilities:**Provide excellent customer service by...


  • Lancaster, Pennsylvania, United States Walmart Full time

    **About the Role**We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Walmart. As a representative, you will play a vital role in delivering an exceptional shopping experience for our customers.**Key Responsibilities:**Assist customers in finding products and answering questions about our...


  • Lancaster, Pennsylvania, United States The Sherwin-Williams Company Full time

    As a Customer Service Representative at The Sherwin-Williams Company, you will play a vital role in ensuring exceptional customer satisfaction. Your primary responsibility will be to work closely with wholesale and retail customers to determine their needs, answer their questions about our products, and recommend the right solutions.You will be expected to...


  • Lancaster, Pennsylvania, United States Manheim Township PA Full time

    Customer Service Specialist, Administration Department: Administration Reports To: Assistant Township Manager Supervisory Responsibilities: N/A Safety Sensitive: No Classification: Full-time; Non-Exempt Job Level: Administrative Work Environment: Work is performed in a normal office setting performing a variety of clerical and administrative tasks that...