Customer Support Team Lead

4 weeks ago


McHenry, United States Binny's Beverage Depot Full time

Job Details:Position Summary: The Customer Support Team Lead reports to and supports the General Manager and Assistant Store Manager in the daily operations of the store. They create a welcoming environment for customers and supervise the team to enhance the service culture of the store. The Customer Support Team Lead enforces company policies and procedures, including safety and security measures, and demonstrates leadership by providing high levels of customer service and sales.Consistently respond to customer inquiries and handle difficult salesObserve staff customer engagements, provide guidance to improve customer experienceConduct new employee orientations, train and coach Store AssociatesRegularly communicate with General Manager and Assistant Manager to discuss business trends, opportunities, and performanceProvide feedback to staff members and assist with hiring processAdjust schedules to maximize sales while meeting payroll expectationsCoordinate merchandising and sales promotionsParticipate in continued education and professional developmentAssist management team with inventory management and perform all duties as assigned by supervisorsQualifications:1-2 years retail management experience, including supervisory and training/coaching skillsAbility to work full-time, evenings, weekends, and holidays, with consistent and regular attendanceExcellent interpersonal, influencing, and organizational skills with strong written and oral communicationAbility to operate business machines and electronic devices and count cashPass any applicable alcohol training class and maintain certification card if necessaryAbility to repeatedly lift 40-50 pounds and stand/walk for extended periods of timeThe hourly pay range for this position is $19.00-$22.00.#J-18808-Ljbffr

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