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Field Service Engineer

1 month ago

Houston, United States Kongsberg Gruppen Full time

Kongsberg Discovery , a subsidiary of KONGSBERG, is a global technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Horten, Norway, the company has manufacturing, sales, and service facilities internationally. Kongsberg Discovery is a market leader in systems for positioning, surveying, and navigation. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation both on and under the sea. At KONGSBERG , we believe in tackling challenging problems and delivering extreme performance for extreme conditions.We do that through excellent products and services developed for delivering the greatest benefits to our customers. WORLD CLASS – through people, technology, and dedication Fully subsidized health & welfare benefits for employee (discounted costs for family members) with an option of a high deductible plan that includes an annual employer contribution towards your health savings account ($1500 for family, $750 for employee only, and prorated depending on date of hire) Fully subsidized dental and vision coverage Up to 5% employer match program Flexibility with Paid Time Off Safe and collaborative culture There has never been a more exciting time to work for Kongsberg Discovery than right now. With us,you will be in the forefront of enabling the business to achieve their objectives through the role as Field Service Engineer. POSITION SUMMARY: As a Field Service Engineer, you will do installation and commissioning of Underwater mapping and acoustic systems in vessels in shipyards around the world. You will do service and maintenance on installed systems on sailing ships, as well as offer in-house technical support and remote service to internal and external customers. Our Field Service Engineers are the front line when representing KONGSBERG to our worldwide customers. If you have technical qualifications, identify with our values; determined, innovative, collaborative, and reliable, and are highly motivated for worldwide support activities: Then you are the person we are looking for. ROLE AND RESPONSIBILITIES: Provide technical support to customers and internal staff by telephone, email, and site visits. Perform the installation, commissioning, and upgrades of Kongsberg maritime products. Document upgrades and changes made to customer equipment following service and installation visits. Update and maintain service database. Promote improvements, upgrades and after-sales opportunities to customers. Train customers on the operation of newly installed systems. Work with engineering on product improvements. Documents test results with appropriate information in a complete manner and communicate to all required. Reads and interprets specific test procedures to properly perform and document test results. Performs all job responsibilities in alignment with product quality standards. Work in the field unsupervised. QUALIFICATIONS AND EDUCATION REQUIREMENTS: Undergraduate Degree or equivalent education in an Engineering and/or Technical Discipline and/or minimum of three years of Field Service experience in the Marine Industry. Excellent communication skills, both written and verbal, including computer literacy. Able to handle several activities simultaneously. Able to work alone and with a team. Good customer support and people skills. Can troubleshoot systems to board level. CERTIFICATES AND LICENSES: Authorized to work in the US without company sponsorship. Ability to obtain a US security clearance and cleared to the secret level. Valid passport and driving license. Position requires extensive domestic and international travel and work aboard offshore vessels. Up to 50% travel must be expected. Availability to travel with short notice, after hours, holidays/weekends, for long periods both locally and internationally. Pay Range: $38.00 - $42.00/hr. (eligible for overtime) Work Location: Lynnwood, WA Travel within US and Internationally will be required. KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr