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Client Services
4 months ago
at NBH Bank in Kansas City, Kansas, United States
Job Description
At our Bank, we believe common sense is more than just banking. We believe in finding financial solutions that cater specifically to our client's needs. We are looking for talented associates who understand the complexities of life and will offer simple solutions that best fit the needs of our clients.
If this is what you believe in, then you're definitely right for us. And, we might be the right bank for you.
As aLead Client Services Specialist, you will provide guidance to the Client Service Associates related to the Client Services and bank procedures and policies, and be responsible for providing exceptional client service to Bank Midwest, Community Banks of Colorado and Hillcrest Bank clients in a fast-paced Call Center. You will be responsible for a variety of tasks including presiding over a team and responsible for monitoring calls/performance and coaching when necessary, handling client questions, complaints and banking inquiries with the highest degree of courtesy and professionalism, solve client problems independently and offer recommendations according to the client's needs on features and products. Additionally, Lead Client Services Specialists are expected to provide both internal and external Online Banking and Bill Payment support, complete Consumer loan applications per the client request, and build a great rapport with clients and fellow associates, and treat others with respect and consideration regardless of their status or position.
All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements.
Minimum Requirements: To be considered for this position, you must possess the following qualifications.
High School Education or equivalent.
Minimum of 3 years of relevant job experience.
Basic knowledge of call center protocol and client servicing experience.
Basic level of work experience, knowledge and training in call center environment.
Desired Qualifications: To be considered an ideal candidate, you should possess some of the following qualifications:
Associate's degree.
Experience with bank call center/client servicing.
4+ years of relevant job experience.
Bilingual in Spanish and English
Skills and Abilities:Below is a general list of desired skills and abilities; this is not an exhaustive list.
Strong interpersonal skills and the ability to build peer and/or team cohesiveness
Ability to manage difficult and stressful situation in a fast-paced environment
Ability to prioritize competing demands and effectively manage multiple tasks
Responsiveness and flexibility; ability to adapt to changes
Proficient in Microsoft access, Excel, Word, and vendor web solutions
Work Environment:
Call center setting. Hours can vary from 8am-7pm M-F CT and every other Saturday 9am-2pm CT.
Must be able to work at a rapid pace for long periods of time (typically no longer than 8 hours).
Must be able to work overtime to the extent necessary.
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
Thank you for your application
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
The... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.
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